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Client Implementation Engineer

Client Implementation Engineer

ElectrumCape Town, Western Cape, South Africa
30+ days ago
Job description

Overview

Electrum is seeking a proactive and technically skilled Client Implementations Engineer to join our VAS team in Cape Town, Western Cape, South Africa. This is a new role designed to improve the efficiency and scalability of implementing our standard products and integrations for key clients. You will act as the central point of contact from project inception through to delivery, bridging the gap between customers and development teams to ensure a seamless onboarding experience.

Responsibilities

  • Configure, deploy, and maintain standard services (Kubernetes, Helm charts, YAML, SQL, APIs) with minimal developer input.
  • Support clients by resolving basic technical issues (API integrations, OAuth authentication, connectivity).
  • Apply deep product knowledge to configure modules and maintain vendor compliance.
  • Conduct debugging, quality assurance, and thorough testing of client implementations.
  • Act as the primary point of contact for clients during integration and post go-live, building strong, collaborative relationships.
  • Create, evolve, and refine tools and processes to support efficient client deployments.
  • Gather, analyze, and translate client requirements into configuration and customization specifications.
  • Collaborate closely with internal development teams to ensure successful project delivery.

Qualifications

  • Bachelor\'s degree in Computer Science, Information Systems or Engineering (or 3+ years equivalent experience in application support, software implementation, or a similar role).
  • 2+ years working with or in a software development team.
  • Sound technical knowledge, particularly in APIs, system integration, authentication (OAuth), and basic networking / connectivity.
  • Ability to configure and debug software using helm charts, YAML, SQL, and other common configuration formats.
  • Experience working with docker, kubernetes, linux, bash, AWS and understanding basic Java code.
  • Excellent communication skills—able to convey technical concepts clearly to both developers and clients.
  • Strong problem-solving and analytical thinking.
  • Initiative and independence—able to own a project end-to-end.
  • Growth mindset—eager to learn and evolve the role as the team matures.
  • Comfortable being the “go-to” person on client implementations.

    • Benefits

  • Flexibility around core working hours (nature of flexibility is negotiated per role based on business needs).
  • Daily cooked lunches and a stocked kitchen for mid-day nibbles.
  • Team socialising, getaways, and social outings.
  • We have a safe, transparent environment with a three-step approach to mistakes : tell everyone about it, fix the mistake, tell everyone about the solution.

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    Implementation Engineer • Cape Town, Western Cape, South Africa