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Head of IT Operations (CPT)

Head of IT Operations (CPT)

Datafin RecruitmentCape Town, ZA
2 days ago
Job description

Job title : Head of IT Operations (CPT)

Job Location : Western Cape, Cape Town

Deadline : November 21, 2025

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ENVIRONMENT :

  • BE accountable for managing the delivery of the IT Service Delivery, IT Infrastructure Management, Technical Architecture, IT continuity management and IT finance administration functions of a dynamic Financial Services Group seeking its next Head of IT Operations.
  • You will collaborate with the Business in order to deliver these services in an effective and efficient manner, ensuring maximum access, availability and quality of the technology environments and services.
  • The successful incumbent must possess a suitable Degree or Diploma, be ITIL Expert Certified or equivalent with a minimum of 5 years work experience managing IT teams, processes, governance and frameworks.

    • DUTIES :

  • Overall ownership, development and management of the processes, procedures and vendors.
  • Accountable for the prevention, expedient recovery and resolution of IT problems and incidents through robust governance fully aligned with ITIL Service Management principles.
  • Deliver changes and releases to the IT environment in a manner that ensures continuity to the business.
  • Constantly monitor and improve performance against Service and Operational Level Agreements.
  • Effective handling of escalations on priority incidents.
  • Evolve the maturity of the Service Management, Technical Architecture and Continuity functions in line with an agreed strategy.
  • Technical System architecture, solution planning, legacy / obsolescence renewal.
  • Strategy and Roadmap planning with team Service Manager and Technical SMEs.
  • Responsible for the identification, escalation and mitigation of risks.
  • Ensure a culture of continuous service improvement in teams and vendors.
  • Management of internal and external relationships.
  • Stay abreast of developments in the market to ensure best practices that support the business in its strategic objectives.
  • Ensure integration with Regional and Group governance requirements as is appropriate.
  • Ensure the optimal performance, succession and engagement of teams.
  • Ensure alignment of priorities and assist Managers / Technical leads with detailed planning.
  • IT Infrastructure / Operations budget management.
  • Set goals, define KPIs, and manage performance in line with business strategy.
  • Drive continuous improvement initiatives within and across teams.
  • IT Contract Management and reviews.
  • Facilitate training and development.

    • REQUIREMENTS : Qualifications –

  • Relevant Degree or Diploma.
  • ITIL Expert certificate or equivalent.

    • Experience / Skills –

  • Minimum of at least 5 years’ experience in managing IT teams, processes, governance and frameworks.
  • Significant IT Operations Management experience.

    • Advantageous –

  • Project Management experience.
  • Experience in the Financial Services industry.

    • ATTRIBUTES :

  • Initiative / Proactivity.
  • Leadership skills.
  • Deadline driven and highly motivated.
  • Written communication.
  • Innovation.
  • Problem Analysis.
  • Teamwork & Partnering.
  • Relationship Building.
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    Head Of It • Cape Town, ZA