Junior Support Engineer

Elite SearchWorkFromHome, Eastern Cape, South Africa

17 days ago

Job description

Overview

SUMMARY : Support Engineer | Cape Town | Remote (have to be Cape Town based)

This company lives and breathes real-time monitoring. With over 50 years of collective experience in telco, ISP, and operator environments, they have built a world-class monitoring solution deployed across Africa, the USA, UAE, and Australia.

They are looking for a Support Engineer to join their Cape Town team and be part of a dynamic environment that values initiative, learning, and excellence in customer support.

Responsibilities

Resolve technical issues and customer requests via Freshdesk within SLA targets
Manage and update support tickets, documentation, and change requests
Monitor systems, interpret cron mails, and apply OS or application-level fixes
Perform OS and Iris upgrades, patching, and daily infrastructure health checks
Communicate professionally with customers and contribute to internal knowledge sharing
Participate in the after-hours support rotation

Requirements

2 - 4 years in technical support or IT operations (preferably in telco, ISP, or NOC)

Strong Linux / Unix skills (CLI proficiency, log analysis, cron job management, patching)

Familiarity with tools like Nagios, Zabbix, Prometheus, and networking concepts (SNMP, syslog, TCP / IP)

Customer-focused mindset with solid written and verbal communication

Experience with support platforms such as Freshdesk, Zendesk, or Jira Service Desk

Self-managed, proactive, and eager to learn and grow

Qualifications

Matric (Grade 12) + IT Diploma or Degree in Computer Science / Information Technology

One or more certifications : CompTIA Network+, Cisco CCNA, or similar

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Junior Engineer • WorkFromHome, Eastern Cape, South Africa