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Student Success Manager | EdTech | Customer Service Specialist

Student Success Manager | EdTech | Customer Service Specialist

RS ConsultWorkFromHome, Mpumalanga, South Africa
1 day ago
Job description

Overview

Our client, FourthRev, a leader in digital education, is looking for a Student Success Manager to support learners through their Career Accelerator programmes. This role plays a critical part in ensuring learners are engaged, supported, and set up for success throughout their learning journey.

Responsibilities

  • Organise and deliver 1 : 1 learner support sessions across multiple time zones.
  • Facilitate group sessions, encouraging peer collaboration and engagement.
  • Identify challenges learners may face and proactively provide solutions to ensure progression.
  • Support seamless onboarding and help learners structure their study plans.
  • Provide clear and effective communication through email, calls, and chat.
  • Collaborate with course facilitators, mentors, and career coaches to support learner goals.
  • Track learner progress and engagement, collecting feedback to enhance the learning experience.
  • Work with internal teams to develop learner support strategies and improve processes.
  • Provide ongoing alumni support after programme completion.

Qualifications

  • A Relevant Bachelor's Degree.
  • At least 3 years of experience in student success, learner support, or a related role within education.
  • An understanding of digital skills industries and the career pathways learners will be entering.
  • Strong interpersonal and communication skills, with the ability to engage diverse learners.
  • Excellent administrative and organisational skills, with a proactive and problem-solving mindset.
  • Experience in coaching, mentoring, or student guidance (preferred but not essential).
  • A customer-focused approach with a passion for supporting learners.
  • The ability to handle sensitive information with professionalism and discretion.

    • Benefits

    Why Join FourthRev?

    FourthRev partners with globally recognised universities and technology companies to bridge the gap between education and industry. You will be part of a mission-driven organisation that prioritises learner success and career outcomes.

  • Fully remote role with a globally distributed team.
  • Opportunity to make a meaningful impact on student success.
  • Collaborative and dynamic work environment.

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    Customer Service Manager • WorkFromHome, Mpumalanga, South Africa