SaaS Customer Support Specialist - Remote

A leading digital agency in Cape Town is seeking a passionate Customer Service Representative to ensure outstanding user experiences across digital platforms. The role involves managing user queries via email, chat, and ticketing systems while upholding high standards of empathy and professionalism. Ideal candidates will have at least 2 years of experience in customer service, preferably in SaaS and strong communication skills. This position offers the flexibility to work from home while contributing to a global team.

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