Senior D365 Functional Consultant
Badger & Bird TalentCape Town, Western Cape, South Africa8 days ago
Job descriptionAct as the trusted Microsoft advisor for the team, providing thought leadership and educating the team on best practices. Guide stakeholders through their Microsoft journey and ensure the successful delivery of impactful solutions. Collaborate with Product Owners and Business Analysts to ensure business needs are met with the right solution. Collaborate with technical teams to translate business requirements into technical specifications. Design and implement optimized business processes leveraging Microsoft’s functionalities. Build and optimise automated workflows. Lead problem‑solving initiatives and drive innovation across the team. Drive business transformation and the adaptability of the D365 platform. Deliver tailored solutions that maximise the value of D365, while balancing standard out‑of‑the‑box capabilities. Ensure any custom‑built functionality is cost‑effective and scalable. Share your knowledge about the Microsoft platform to help other team members upskill. Use data from the platform to improve business processes and operational efficiencies. Work as part of an Agile Development team. Experience & Knowledge Comprehensive understanding of the Dynamics 365 platform, with deep knowledge of core concepts, features, and functionality. Expertise in Microsoft best practices. Extensive experience leading and managing Microsoft implementations and projects. Proven track record of delivering successful Microsoft projects to the highest standards of quality. Skills & Competencies Ability to understand complex business needs and develop innovative solutions. Ability to identify and resolve Microsoft issues quickly and effectively. Trusted advisor and mentor who is passionate about sharing knowledge. Proven ability to build strong relationships with stakeholders. Technical Skills Solid understanding of the cloud environment. Understanding of CRM strategies. Knowledge of software testing and related criteria. Certifications (Recommended) Dynamics 365 Customer Service Functional Consultant Associate (MB-230). Power Platform Functional Consultant Associate (PL-200). Dynamics 365 Customer Experience Analyst Associate (MB‑280). Competitive salary and performance‑based bonuses. Professional development support, including certifications and training. Opportunity to work on a transformative, high‑profile project. Supportive team environment with access to leading‑edge technology.
Senior D365 Functional Consultant – Badger & Bird Talent
Join a landmark modernisation program at a leading financial services group. We are building a new CRM squad to deliver a full Dynamics 365 solution that will transform the core business units of a legendary institution. This is your chance to help build a user‑friendly, modern technology stack for over 1,000 users, simplify complex processes, and create modular, future‑proof components.
What’s In It For You
- Be a critical part of a career‑defining project that will transform the operations of a business with over a century of history.
- Work on a cutting‑edge technology stack; the company is undergoing a full cloud migration to AWS and scaling cloud‑first data (Snowflake, Data Build Tool) and AI platforms (Bedrock, SageMaker).
- Talented, supportive team members and leaders, career and skills growth opportunities.
Responsibilities
Qualifications
5+ years in the Microsoft ecosystem.
A strategic thinker and problem‑solver.
Validated advanced configuration and administration skills.
Dynamics 365 Fundamentals (CRM) (MB-910).
Location & Working Model
Cape Town or Johannesburg, hybrid working model.
Benefits
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Senior Consultant • Cape Town, Western Cape, South Africa
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