National Diploma or Degree in an Infrastructure -related field (e.g. Systems Development, Computer Systems Engineering, Networks, Communication Systems etc.)
Microsoft Office proficiency
Strong written and verbal communication skills
Solid interpersonal skills and the ability to engage with stakeholders at all levels
Willing and able to work on-site in Pretoria
Additional certifications will give you a competitive edge eg. Cisco Networking Academy Certifications (CCNA etc.); Microsoft Certifications (Microsoft 365, Azure Fundamentals etc.); CompTIA Certifications (A+, N+, Security + etc.); ITIL Foundation Certifications
Responsibilities
Deliver exceptional service and ensure end-user satisfaction for all assigned incidents
Respond to and resolve support tickets effectively and efficiently
Communicate professionally with both users and stakeholders
Understand and support the range of applications and systems in the environment
Collaborate within your team to support a high-performance service culture
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Graduate • Pretoria, South Africa
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