Academic Operations Administrator

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider.

From our humble beginning in, Rosebank College has grown to a student population of more than 30, students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose

To maintain student records; including Reseller Administration, responding to product queries, Reseller Administration, Assessment administration, Database and Register Management, Communication with Resellers and Students, Support Centre Administration and Support.

Duties & Responsibilities

Support Centre Administration

Implement support centre plan

Communication : Communicate with the relevant campus staff on each support centre activity as per plan

Written and verbal communication must be relevant to the query

Advise Line manager of any possible challenges in time

First Responder in assisting when problems arise

Administration

Manage Database (including registers and other reports)

Meticulous record keeping (Customer and Financial)

Student Support

Respond to student queries within the stipulated SLA in a calm and tactful manner

Responsible for student document storage electronically and hard copies

Processing of student registration

Assessments applications

Operational Administration

Order Processing

Receive and process customer orders for products accurately and in a timely manner.

Verify order details, pricing, and product availability before processing.

Customer Communication

Communicate with customers to provide order confirmations and resolution of any issues.

Address customer inquiries about product specifications, availability, and pricing.

Maintain a professional and customer-focused communication approach.

Inventory Management

Monitor inventory levels of products and collaborate with the procurement team to ensure stock availability.

Assist in managing returns, exchanges, and warranty claims for defective products.

Product Knowledge

Develop and maintain a strong understanding of product offerings, certifications, and technology solutions.

Provide product information and recommendations to customers based on their needs.

Documentation and Reporting

Maintain accurate records of customer orders, inquiries, and interactions in the company's CRM system.

Generate regular reports on sales activities, order statuses, and inventory levels.

Process Improvement

Identify opportunities to streamline and improve administrative processes, enhancing overall efficiency.

Collaborate with cross-functional teams to implement process enhancements.

Collaboration

Work closely with the sales team to support their efforts in meeting sales targets and customer satisfaction goals.

Liaise with vendors, distributors, and internal departments to ensure smooth operations.

Compliance and Policies

Ensure compliance with company policies, pricing guidelines, and ethical standards in all interactions.

Adhere to reseller program requirements and guidelines.

Project Planning

Implement projects as delegated by the Line Manager

Responsible for the implementation for the relevant project plans

Provide feedback to manager / s as required.

Participate in review and mitigation plans as needed

Minimum Requirements

Qualifications

• Matric (NQF Level 4 National Certificate)
• Higher Certificate In Administration (NQF Level 5) Ideal

Experience

Key Competencies (Operations)

Salary

Market related.

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.

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