Insurance senior call center advisors

WNSCape Town, Western Cape, South Africa

30+ days ago

Job description

WNS Cape Town, Western Cape, South Africa

WNS Cape Town, Western Cape, South Africa

Company Description

WNS Global Services Inc. (NYSE : WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy.

Key Responsibilities Areas

Respond to inbound customer telephone calls and on some occasions, initiate customer calls
Provide customers with correct information
Take steps to retain customers
Resolve customer inquiries quickly, efficiently and to a high standard
Identify customers’ needs for other business units
Maintain policies and change details as needed
Maintain accuracy of customer data
Process payments from customers
Handle customer concerns and objections
Adhere to underwriting guidelines
Adhere to compliance guidelines when conducting business with customers
Follow best practice procedures
Participate in weekly and monthly coaching

Qualifications

Matric / Grade 12

Experience Required

Minimum of 1 year of working experience in a call centre environment, preferable within the insurance field.

Behavioural Traits Required

High degree of patience and assertiveness with excellent rapport-building skills

Positively contribute and lead in team activities

Takes pride in work, checking own for quality i.e. Lead by example

Maintains effective time management

Have a positive attitude and the ability to influence and motivate others

Effective emotional intelligence (EQ)

Team player

Flexible

Self-Motivated

Additional Information

Afternoon and night shifts – Monday to Sunday (rotational shifts)

Candidates are required to have fibre or live in a fibre enabled area.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Outsourcing / Offshoring

Referrals increase your chances of interviewing at WNS by 2x

Cape Town, Western Cape, South Africa 6 days ago

Call Center Agent - Insurance - Claremont, South Africa

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 3 days ago