Consultant, Risk Execution

Standard Bank GroupRoodepoort, Gauteng, South Africa

30+ days ago

Job description

Conduct quality assurance evaluations on all call centre staff. Ensure set standards are maintained and developed. Analyze data and information to provide trend analysis on call audits done. Ensure Risk Regulatory Prudential & Compliance are adhered to at all times. Compile weekly and monthly reports and provide feedback to respective business units.

Qualifications

Complete Matric
RE (Regulatory Examination)
NQF Level 5 - Higher Certificates or Advanced National
FAIS Compliant

Experience

5 years experience in Sales Call centre experience

Product Knowledge : Commercial Insurance

General Insurance knowledge (Corporate and Business Insurance)

2 years experience in Quality Assurance

2 years supervisory experience

Behavioural Competencies

Articulating Information

Developing Expertise

Following Procedures

Interacting with People

Interpreting Data

Technical Competencies

Banking Process & Procedures

Compliance

Insurance Principles

Insurance Products & Services

Product and Services Knowledge

Remote Work : No

Employment Type : Full-time

Key Skills : Access Control System, B2C, Business Analysis, Data Structures, Affiliate Marketing, Loans

Experience : years

Vacancy : 1

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Risk Consultant • Roodepoort, Gauteng, South Africa