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People Partner
HuntswoodWes-Kaap, South Africa16 hours ago
Job descriptionWork closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Promotes performance management and calibration sessions. Proposes changes for continuous improvement. Identifies poor performers and implements measurable change to yield positive outcomes. Acts as a single point of the contact for the employees and managers in the business unit. Proactively supports the delivery of People Processes. Weekly meetings with stakeholders to conduct a needs analysis and provide feedback on People actions Analyses client feedback and processes and use this feedback to ensure service enhancements. Engages with management team and pro-actively, responds to queries promptly and ensures that opportunities for improvements are actioned and measured. Performs a support role for the business by ensuring collaboration and pro-active communication between departments. Presentation of MBR and suggestions about change management To provide meaningful reporting to facilitate business decisions. Reviewing exit information and driving positive change. Performing stay interviews. Identifying proactive measures reduce and mitigate attrition. Facilitate employee ambassador sessions and collaborate with respective departments to yield positive change. Work closely with all stake holders to understand reporting requirements and compiling necessary reports to impact positive change. Liaising with the People Projects Partner and other stake holders to timeously contribute to the successful delivery and completion of people and business-related projects. Grade 12 or equivalent NQF level qualification Tertiary qualification or equivalent NQF qualification 5-7 years’ experience in a Human Resources or Management role Previous experience in a call centre advantageous Strong MS Excel and PowerPoint skills
Please note : This role is based on-site (5 days in office - Cape Town, Operational hours 9am-6pm)
To establish a strategic partnership with the operation and ensure that people practices are aligned with operational practices to yield optimal performance.
Role Profile
Industrial / Employee Relations
- To provide advisory in relation to misconduct, operational requirements, incapacities, grievances, and dispute resolution.
- To facilitate / cheer all matters relating to misconduct, incapacity, operational requirements , grievances, and disputes.
- Mitigate and defend Industrial relations risk at the CCMA.
- Actively identifies gaps, proposes, and implements changes within contractual frame works and organisational policies.
- Driving Employment Equity and ensuring adherence to policies.
- To ensure compliance to legal, business and client requirements.
Performance Improvement
Engagement
Absence Management / Attrition
Reporting
Design & Delivery
Experience / Qualifications
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People Partner • Wes-Kaap, South Africa
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