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Agent : Collections

Agent : Collections

CapitecBellville, Western Cape, South Africa
3 days ago
Job description

Capitec Bellville, Western Cape, South Africa

We’re on the lookout for energetic, self‑motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below :

  • To see what life at Capitec is all about and complete a short assessment, please click here !
  • Once you have completed the above, finalize your application by clicking apply below.

Purpose Statement

  • As an Agent : Collections at Capitec Bank, you will engage with our clients via calls and chats to negotiate credit repayments. Your goal is to maximize client retention while minimizing bad debt, all while providing exceptional service and support.

    • Experience

    Min :

  • 1 – 2 years collections experience
  • Call centre experience

    • Ideal :

  • Experience with Predictive Dialler, AWS Connect and MS Teams
  • Proficiency in an African language
  • Call centre processes and procedures
  • Customer care and service protocol

    • Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

    • Knowledge

    Min :

  • Call centre processes and procedures
  • Customer care and service protocol

    • Ideal :

  • Predictive Dialler, AWS Connect and MS Teams

    • Skills

  • Communications skills
  • Computer literacy (MS Word, MS Excel, MS Outlook)
  • Telephonic / Call skills
  • Attention to detail
  • Negotiation skills

    • Conditions of Employment

  • Clear criminal and credit record

    • Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

    Seniority level

  • Entry level

    • Employment type

  • Full‑time

    • Job function

  • Accounting / Auditing and Finance
  • Banking

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    Collection Agent • Bellville, Western Cape, South Africa