It Client Support Engineer (Remote, Contract)

INFUSE Johannesburg, Gauteng, South Africa

We are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top‑notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!

Key Responsibilities

• Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
• Efficiently log, dispatch, track, escalated, and follow up on support tickets to ensure timely resolution.
• Maintain a high level of user satisfaction by delivering exceptional service and support.
• Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
• Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
• Undertake additional responsibilities as assigned to enhance the team's performance and user experience.

Qualifications

Personal Competencies

Work Schedule

Monday‑Friday, shifts 12 : 00 – 00 : 00 EEST, including a 1‑hour break.

Days off on U.S. national holidays.

Reduced Fridays during summer.

Seniority Level

Not Applicable

Employment Type

Contract

Job Function / Industries

Food and Beverage Services

INFUSE is committed to complying with applicable data privacy and security laws and regulations.

From there on, it's decision time!

We do not make offers without giving you the opportunity to speak with us live.

After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

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