Front Desk Agent

General Responsibilities

• Effectively utilises software applications and communication tools that are used to facilitate the booking arrival stay billing and departure of residents and guests
• Effectively works with processes and systems that enable guests to be comfortably accommodated to the highest standards of the hotel
• Effectively utilises property management software and tools to monitor the preferences of Hotel Guests
• Effectively manages processes and systems that ensure the safety and security of the hotel its guests and employees
• Ensures efficient collaboration and communication with other service departments

Customer Specific Responsibilities

• Assists the Front Office Management to ensure world-class service is delivered to the Guest by adhering to all interpersonal policy and process requirements on all matters impacting the Guest Service provision
• Ensures that work within the polices processes and standards directly affecting the Guests is carried out in a manner that reflects their safety security concerns and preferences
• Assists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information.

People Specific Responsibilities

• With the Front Office Management ensures that new team members are effectively assimilated into the Front Office culture and standards of service
• Actively participates in the continuous development of Self and Department Team Members
• Conscientiously participates in personal feedback and performance appraisals
• Actively supports an environment that contributes to positive employee engagement and commitment to the job.

Quality Specific Responsibilities

• Ensures that the she understands complies with and consistently applies relevant quality related standards policies processes rules and procedures
• Notices and communicates opportunities to further improve quality standards
• Responds positively to efforts to implement improvement opportunities and works with other Team Members to support change to improve Guest feedback metrics
• Works accurately with systems and methods that capture and communicate Guests preferences likes and dislikes as appropriate without compromising their privacy.

Finance Specific Responsibilities

• Performs a daily Pit-Check process to ensure that all charges are correctly posted and unallocated balances are speedily resolved and with minimal loss to the hotel.
• Looks for ways to improve the usage of equipment and reduce consumption of stock without compromising the Guest Service experience
• Reports imminent stock-outs to avoid service compromise
• Actively looks out for opportunities for Up-Sell and Cross-Sell and takes advantage of these.

Qualifications :

Knowledge and Experience

• Ability to anticipate future circumstances conditions and requests and use these scenarios to plan for the future
• Qualification in Hospitality Management / Leadership
• Significant Background in Front Office Service of a luxury hotel
• 2 years of previous experience in hospitality Front Office operations of a luxury hotel
• Proficient user in OPERA Cloud

Additional Information :

What awaits you...

• The opportunity to join an international and innovative and fast-growing group.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette
Experience: years
Vacancy: 1