Dispatch Support Coordinator (USA Healthcare) - After Hours EST (Remote)

Dispatch Support Coordinator (USA Healthcare) - After Hours EST (Remote)

4 days ago Be among the first 25 applicants

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

Join our team serving a U.S.-based long-term care laboratory . You'll work closely with their dispatch and operations teams to coordinate medical sample pick-ups, communicate with healthcare facilities and drivers, and ensure smooth, on-time deliveries across the New York and New Jersey areas.

Role Overview

As a Dispatch Support Coordinator , you'll play a key role in managing day-to-day logistics operations for our client's laboratory services. This role goes beyond simple scheduling— you'll be responsible for handling late call-ins, route adjustments, and real-time problem-solving to ensure efficient pick-up coordination. The ideal candidate is proactive, quick-thinking, and comfortable making decisions in a fast‑paced environment.

PLEASE NOTE

• Working Hours : This role requires you to work EST hours Mon - Fri from 6 : 00pm to 12 : 00am EST (1 : 00am to 7 : 00am South African time - subject to change in accordance with daylight savings in the United States as well as the operational requirements of the Company).
• You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements : A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup : A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment : This is a fully remote working role.

Key Responsibilities

Requirements

Industry Experience (Preferred)

Soft Skills

Technical Skills

If you are not contacted within 14 working days, please consider your application unsuccessful.

Seniority level

Mid-Senior level

Employment type

Full‑time

Job function

Supply Chain

Industries

IT Services and IT Consulting

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