Temporary Helpdesk Assistant

Optimi LearningGauteng, South Africa

2 days ago

Job description

Overview

Optimi is looking for dedicated and customer-orientated individuals to join the Client Engagement team as Helpdesk Assistants. The ideal candidates should be deadline-driven with strong solution development abilities and excellent communication skills and can analyse and resolve queries.

Requirements

Certificate in Client Support or similar.
Grade 12 with CAT as a subject or proven ICT experience post school graduation.
Computer literacy : MS Suite (Word, Excel).
Computer literacy : ZohoDesk or similar advantageous.
Fluent in Afrikaans & English (written and verbal) and one other official South African language (will be advantageous).

Duties

Respond to client queries timeously and effectively.

Answer all inbound calls timeously.

Provide clients with accurate and concise feedback.

Provide step by step assistance.

Adhere to client support schedule and break schedule.

MiEbooks troubleshooting.

Assign tickets where applicable in line with relevant teams, categories and requirements.

Remain current with all system information, changes, and updates.

Assist colleagues with work overflow.

This position is based in Centurion.

Should you not receive a call from us in 14 days, please consider your application unsuccessful.

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Assistant • Gauteng, South Africa