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Onsite Support & Installation Technician (POS)

Onsite Support & Installation Technician (POS)

Staff Solutions RecruitmentPort Elizabeth, South Africa
30+ days ago
Job description

Key Responsibilities

1. Onsite Support & Troubleshooting

  • Provide onsite technical support during new installations and for escalated service issues.
  • Diagnose and resolve common hardware faults (e.g., printer issues, power failures).
  • Replace defective hardware components when required.

2. Hardware Installation & Setup

  • Install and configure POS terminals, scanners, printers, cash drawers, kitchen displays, etc.
  • Connect devices to networks and ensure correct physical setup.
  • Validate hardware functionality before handover to clients or support teams.

    • 3. Onsite Configuration & Testing

  • Configure BIOS, network settings (e.g., static IPs), and display or printer parameters.
  • Load POS software and assist with client-specific configurations under internal team guidance.
  • Perform thorough testing of all systems to ensure go-live readiness.

    • 4. After-Hours Deployment & Standby

  • Carry out installations during evenings or weekends to reduce client downtime.
  • Participate in a weekly standby rotation to handle urgent onsite or remote issues.
  • Ensure all after-hours activities are properly documented and communicated.

    • 5. Client Liaison & Go-Live Support

  • Act as a professional representative of the company while onsite.
  • Provide basic user orientation and support during go-live phases.
  • Escalate client concerns and technical risks to internal project or support teams.

    • 6. Documentation & Reporting

  • Complete service checklists and installation reports accurately.
  • Submit job notes, photos, and client sign-offs using mobile tools or internal systems.
  • Flag follow-up actions or irregularities to the Installation Coordinator or Team Leader.

    • Additional Responsibilities

  • Collect or return hardware from the office as required.
  • Maintain tools, mobile devices, and company vehicle (if applicable).
  • Participate in technical training or large-scale rollout projects.

    • Minimum Qualifications

  • Grade 12 / Matric
  • A+ and / or N+ certification (or equivalent technical experience)

    • Required Experience

  • At least 1 year of IT hardware support or onsite installation experience
  • Experience in POS, retail, or hospitality technology environments is preferred

    • Skills & Competencies

  • Strong technical troubleshooting and problem-solving skills
  • Basic networking knowledge (e.g., switches, routers, Ethernet, IP setup)
  • Effective communication and client interaction abilities
  • Able to work independently, particularly during after-hours periods
  • Excellent time management and attention to detail
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    Support Technician • Port Elizabeth, South Africa