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Store Manager

Store Manager

Persona StaffCape Town, South Africa
4 days ago
Job description

REQUIREMENTS :

  • Minimum 5 - 10 years of experience in Supermarket Management and in a senior capacity for at least 3 years
  • Diploma / Degree in Retail Management or Business Administration but not limited to.
  • Diploma / Degree in Finance or Accounting advantageous.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Strong knowledge of retail operations, sales techniques, and customer service practices.
  • Excellent working knowledge in MS Office Suite (Excel, Word, Outlook, PowerPoint, etc).
  • No criminal record.
  • Valid driver's license.

RESPONSIBILITIES :

  • Store Operations

    • Oversee the operations of all Store Departments, ensuring smooth and efficient workflow.

  • Implement and monitor Company Procedures and Standards aimed at minimizing stock loss and enhancing inventory control.
  • Ensure high standards of Store presentation, product quality and customer service.
  • Sales & Customer Service

    • Drive sales to meet or exceed monthly, quarterly, and annual targets.

  • Develop and execute sales and marketing strategies to boost Store sales.
  • Provide exceptional Customer Service and handle Customer queries and complaints promptly and professionally.
  • Plan and implement new strategies to increase store footfall and attract new customers.
  • Staff Management

    • Lead and mentor Assistant Managers, developing their leadership skills and capabilities.

  • Foster teamwork and collaboration among Store Staff and Management.
  • Create Staff schedules to ensure optimal coverage during trading hours.
  • Conduct regular performance evaluations and provide coaching or corrective action where necessary.
  • Inventory & Stock Control

    • Efficient management of inventory, including receiving, pricing and merchandising.

  • Exceptional inventory demand and supply, purchase projection skills.
  • Monitor inventory levels to prevent stock shortages or overstocking.
  • Negotiate with Suppliers and Vendors to secure competitive deals and maintain strong business relationships.
  • Financial Management

    • Prepare and manage budgets, sales forecasts, and expense reports.

  • Exceptional and sound knowledge
  • Monitor and control Store expenses to maximize profitability.
  • Analyze sales reports and implement strategies to improve revenue.
  • Monitor market trends and competitor strategies, adjusting business plans as needed.
  • Health, Safety & Compliance

    • Ensure the Store complies with health and safety regulations.

  • Maintain security protocols to prevent theft and loss.
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    Store Manager • Cape Town, South Africa