Overview
Overall Role Function : The role will be responsible for end-to-end live route tracking and execution management of all routes within a specific Business Unit for which the role will be responsible. This position will be operating on shift as part of a team who will execute 24 hours and 7 days a week. Part of this role's responsibilities will be tracking of routes, alert management, exception management and escalation, Expediting, trending & analysis, communication with drivers and depots and should play an integral part in improving the productivity of operational teams.
Responsibilities
- Daily, Live Execution Management of all routes for assigned Business Unit (BU) Route Execution & Tracking :
Live visibility and tracking of all routes within the BU on Cella Track
Tracking and investigation of all “Late” routesTracking Route Compliance, Planned vs Actual KM and Planned vs Actual TATAlert & Exception Management :Acknowledgement & Resolution of Alert pop-ups on Cella for applicable BU
Driver communication and relationshipDriving corrective action with driverEnsure correct escalation processes are being followedActioning alerts according to priority & urgency, e.g. Risk Alert has higher urgency than an Execution AlertMaster Data :Be aware and keep log of all master data or system issues that might cause inaccurate route tracking
Full understanding of all Control Tower master data fieldsDaily escalation of master data issues to Control Tower ManagerAdmin sense checks :Identify and communicate any Operational, administrative exceptions with Operational staff
Operational Excellence :Proactively drive and contribute to a culture of operational excellence
Drive and improve relationship with Lieben operational teamDaily interactions with drivers, depot managers and operational managersSolve and respond to queries raised by operational teams daily via CT ManagerContribute and provide suggestions for improving operational productivity at depots from central Control Tower perspectiveEffective escalation of sub-standard driver behaviourAdhere to Control Tower SOP’s and raise with CT Manager where a change is necessaryReview previous day’s issues to verify improvementRegular job rotation and knowledge hand-over within the teamKPI Management :Taking full accountability for KPI’s and contributing towards the improvement of these as part of the Route Compliance dashboard, including all KPI’s as part of the “Job Outcome / KPI” section below
Reporting :Excellent assessment, analysing and evaluation capabilities (Reporting & Insights).
Check Route Compliance, pick up KPI exceptions, fix and escalate where required.End-of-shift report to CT Manager.Personal Development :Personal Development : Responsible for own development to increase own competencies for the position function and future leadership growth opportunities.
Teamwork : Contribute to and be part of driving effective teamwork within Control Tower operations as well as with other business units and across all depots.Training & Development : Willingness to be trained on-the-job and take initiative for self-development. Responsible for his / her own training and development to stay updated with latest changes and requirements.Highlight to Control Tower Manager where there is a specific gap, assistance needed, or specific training required with regards to any of the above points.Job Outcomes / KPIs
Commitment to achieving Control Tower KPI’s and goals. Per shift & per day. Targets and measures to be discussed in Performance meetings :
Alerts triggered : 100% of alerts to be Acknowledged, Resolved or EscalatedTrip Planned vs Actual KM (Target :Trip Planned vs Actual TAT (Target :Store Planned vs Actual TAT (Target :First Stop Met compliance (Target : 98%)On time DC departure (Target : 98%)On Time compliance % (Target : 98%)Customer sequence compliance (Target : 98%)Driver Performance Score (Driver risk profile) (Current : 92.8% vs Target : 95%)#J-18808-Ljbffr
