Hospital Liaison Manager

Job category : Other : Health, Fitness, Medical and Optometry

Location : Roodepoort

Contract : Permanent

Business Unit : Constantia Kloof

Remuneration : R 1,167,990.00

EE position : No

Introduction

The incumbent will plan and operationalize the coordinated implementation of PBM and Transfusion Medicine best-practice strategies as communicated by LCPBM. Address / manage all external and internal stakeholder needs / concerns on an inter-provincial level. Ensure that the operational support by the PBMTM department to internal and external stakeholders is of a standardized, high quality across all geographical areas. Drive quality improvement processes / projects that contributes to optimal patient outcomes / improved stakeholder relationships : Internally and Externally. Provide daily clinical support to all SANBS operational areas as and when required.

KPA 1 : Business Planning, Budgeting & Operational Implementation Relating to Hospital support services by SANBS

KPI

1.1. Perform trend analysis for business unit identifying areas of growth, change, risk and opportunity.

1.2. Develop a business plan and resource needs analysis for the hospital support services arm of the PBMTM department after collaboration with Lead Consultant Patient Blood Management and relevant stakeholders – aligned with the SANBS Purpose, Mission and Vision.

1.3. Plan and operationalize PBM & Transfusion Medicine (T M)best-practice strategies as required by LC PBMTM and / or Medical Director to support and promote the direction SANBS is taking on PBM and TM.

1.4. Develop an approved departmental budget and ensure deadlines are met for own deliverables.

1.5. Monitor budget and expenses for specified projects and operational activities to ensure cost-effectiveness and financial sustainability on allocated budget items.

1.6. Participate in regular two-way communication with line-manager and team to ensure effective execution of objectives.

1.7. Monitor performance to plan and where variances occur due to unforeseen circumstances, review business plan and make recommendations for change to the LC PBMTM.

KPA 2 : Quality Assurance and Compliance to Standards of Practice, Policies, Procedures and Protocols

KPI

2.1. Ensure and drive adherence to the relevant SANAS regulations and relevant South African legislation – within the scope of the role.

2.2. Oversee and ensure the management of all relevant (non-clinical) HLO documents as per SANBS policies.

2.3. Identify and monitor risks through interaction (direct and indirect) with internal and external stakeholders and implement plans to mitigate and reduce risks with guidance and assistance of LC PBMTM.

2.4. Support external stakeholders’ quality improvement projects and initiatives related to PBM / TM / SANBS service delivery – at an inter-provincial level.

2.5. Identify quality failures with regards to PBM / TM / service delivery and actively assist internal and external teams with quality improvement initiatives – with assistance and guidance of LCPBM.

2.6. Timeously attend to any quality notifications as required.

2.7. Identify and highlight any potential medico-legal cases as it applies to PBM or TM, to the LC PBMTM timely.

KPA 3 : Improving internal processes related to the PBMTM department

KPI

3.1. Collaborate with internal stakeholders to development of education / awareness / promotional / other material as required – within the scope of the role.

3.2. Draft, and provide input into (and where applicable, assist with implementation of) all material and procedures to external stakeholders as it pertains to Patient Blood Management and Transfusion Medicine – within the scope of the role – when requested.

3.3. Monitor and analyse trends (as decided upon by Business and LCPBMTM) with regards to the PBMTM department area of work.

3.4. Develop and ensure adequate, effective monitoring systems of metrics as identified by Business and LCPBMTM.

3.5. Monitor performance to ensure that scorecard / other targets are met and reported to the LC PBTM as per agreed timelines. Action / report / elevate under-performance in an appropriate and timely manner.

3.6. Oversee and review workload allocation of HLO teams - with HLO Supervisors - to ensure the SANBS support service is provided in an equitable manner across 8 provinces.

KPA 4 : Customer / Stakeholder Relationship Building

KPI

4.1. Collaborate with other divisions in SANBS (e.g. P&I, Marketing, Finance and ICT) as required to synergise integrated outcomes in all matters related to Transfusion Medicine – including PBM.

4.2. Liaise with, and provide feedback to internal stakeholders regularly, to ensure SANBS PBM-related strategies are effectively operationalized / implemented.

4.3. Provide support to external stakeholders as required – including regular meetings with and standardized, high-quality feedback to all relevant stakeholders at an inter-provincial level.

4.4. Ensure timely assistance with queries, concerns or complaints from external or internal stakeholders.

4.5. Perform (or contribute to) SANBS surveys to better understand stakeholders’ needs and concerns.

4.6. Actively work towards aligning the SANBS vision and strategic objectives with the expectations of its stakeholders / stakeholder groups.

4.7. Educate and motivate all role-players in the health care sector on Transfusion Medicine related matters (including PBM) - within sphere of responsibility.

4.8. Coordinate, oversee and provide support and assistance DoH inter-provincial Blood and Lab Users committees and help to maintain SANBS presence across 8 provinces.

4.9. Coordinate, oversee and provide support and assistance to Provincial / National Private hospital group structures as required.

KPA 5 : Aligned people management

KPI

5.1. Ensure regular two-way communication with staff to ensure understanding of SOPs, policy changes, etc.

5.2. Conduct scheduled meetings with team members across divisions.

5.3. Participate in performance management in an ongoing basis through participation in coaching, mentoring and input into reviews.

5.4. Track & encourage individual development by identifying learning and development needs and facilitate attendance of relevant programs.

5.5. Participate in own performance management discussions with line manager and participate in coaching, mentoring or development strategies.

5.6. Attend meetings and training sessions as required, to remain informed of current field-related developments to promote knowledge sharing.

5.7. Maintain a personal development plan that ensure that TM & PBM knowledge is of a high standard and up to date – within scope of the role.

5.8. Monitor and manage overtime worked by staff.

KPA 6 : Conducting Research that leads to innovative implementation of solutions

KPI

6.1. Participate in TM and PBM related research when required.

Cognitive

• Analytical thinking &attention to detail
• Holistic / big picturethinking
• Judgement anddecision-making
• Innovative thinking
• Problem solving

Personal

Interpersonal

Prof. technical

Leadership

Education

Experience and knowledge requirements

Ideal :

Other (knowledge and skills )

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