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Service Administrator

Service Administrator

Volvo GroupZA
30+ days ago
Job description

Job title : Service Administrator

Job Location : Gauteng,

Deadline : October 13, 2025

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Job Objectives :

  • Ensure that Warranty and Maintenance claims are submitted timeously in accordance with the warranty binder and maintenance procedures.
  • Ensure zero rejection rate.
  • Ensure parts are disposed of in accordance with directives and policies.
  • Ensure that all parts in the claim store is clearly marked according to relevant procedures.
  • Ensure the accuracy and back-up of all relevant documentation including but not limited to job cards e.g. photos, protocols, defect reports, sublet invoices etc.
  • Ensure jobs are costed within VST parameters.
  • Make sure all sublet invoices are loaded on job cards and forwarded to finance for payment.
  • All job cards must be signed off by the Line Manager.

    • Opening and processing of job cards for repairs, maintenance and servicing.

  • Ensure information on job card received from workshop include all relevant information e.g. registration number, chassis number, kilometre reading etc.
  • Recording service type, e.g. basic, annual etc.
  • Record any other faults e.g. brake lights not working, vehicle overheating, etc.
  • Transferring all relevant information onto job card on computer.
  • Carry out credit checks.
  • Ensure that job card is allocated to correct account i.e. customer, warranty, maintenance contract.
  • Ensure that job cards are signed by Driver / owner or relevant responsible person.

    • Outwork / sublet orders.

  • Ensure that daily WIP controls are in place and that regular follow ups are done with workshop team leaders to ensure continuous flow of process.
  • Ensure job card has been completed as required with all relevant information, i.e. date, work carried out, time started, time finished, total time worked, VST, cause of failure, etc.
  • Ensure that owner or relevant person sign acceptance of work and / or parts fitted.
  • Ensure job is signed off by relevant Technician, the Team Leader and the Service Manager before closure.

    • Job Costing.

  • Enter brief description of work done and any notes made by the Workshop Manager.
  • Enter parts used.
  • Enter labour according to VST codes.
  • Enter outwork.
  • In case of breakdowns enter travelling time and call out fee.
  • Enter sundries and consumables.
  • Print invoice and ensure it is handed to the Workshop Manager to sign off and ensure order numbers are in place.
  • Hand over to administrative assistant.
  • Upon final confirmation of payment received issue gate pass to driver.

    • Qualification & Work Experience :

  • Matric / N3 or equivalent.
  • Computer Skills.
  • SAP / GDS Fusion.
  • Strong administrative background.
  • Minimum of 4 years experience in a similar role.
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