Talent.com
This job offer is not available in your country.
F& Amp;B Supervisor (Kwazulu Natal)

F& Amp;B Supervisor (Kwazulu Natal)

Sun InternationalZA
25 days ago
Job description

Job title : F& Amp;B Supervisor (Kwazulu Natal)

Job Location : KwaZulu-Natal,

Deadline : October 03, 2025

Quick Recommended Links

  • Jobs by Location
  • Job by industries

Main Purpose of the Job

  • Responsible to supervise the day-to-day delivery of the food and beverage service and team within a specific outlet / conference center with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards.

    • Key Responsibilities

  • Put in place staff scheduling and duty allocations to ensure maximum coverage.
  • Handle shift briefings / handovers / shift reports.
  • Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
  • Manage staff appearance and floor appearance / functioning of equipment and systems for the outlet.
  • Report and resolve any issues experienced.
  • Manage the control of stock and operating equipment as per SOP for the outlet, Cash-ups at the end of the shift.
  • Monitor service offering / products and pricing within F&B
  • Make recommendations of improvements to the product and service offering.
  • Co-ordinate the implementation of the food and beverage promotional calendar for outlets
  • Monitor customer service standards and identify any areas of concern.
  • Conduct maintenance walkabouts for front of house and back of house areas.
  • Monitor health, safety, hygiene, and environmental elements in the area.
  • Monitor the use and storage of operating equipment.
  • Monitor stock control and operating equipment control processes.
  • Investigate variances / discrepancies and take necessary action to correct, Liaises with clients.
  • Attends pre-conference meetings.
  • Provides client with relevant solutions / options for conferencing – including set-up, themes, décor, lighting, equipment, etc.
  • Conduct QA to ensure set-up is in line with client requirements.
  • Is present at functions to ensure execution is in line with client requirements.
  • Manages staff appearance and floor appearance / functioning of equipment and systems.
  • Control and management of stock and operating equipment as per SOP.
  • Liaises with Technical to ensure maintenance schedule plan is adhered to and any issues resolved.
  • Monitors and reports on functions
  • Provide input into the post-mortem on events and makes recommendations for improvements.
  • Provides ideas and solutions that are innovative and in line with industry trends.
  • Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
  • Identification of employee training needs.
  • Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
  • Assist in providing resources and removing obstacles to performance, Onboarding of new staff members Authorize spend in line with budget.
  • Conduct accurate 10, 20 and month end stock takes for the outlet in line with Company process.  Report on any variances for the outlet.
  • Monitor service standards and staff : guest interaction on the floor to ensures all guests are always treated with courtesy and respect.
  • Handle and resolve any guest special requests, queries, or complaints.
  • Shift hand over ensures that staff can provide customers with relevant service.
  • Understand, record, and implement special requirements for return guests and VIPs.

    • Requirements

    Education, Experience and Competencies Required :

  • 3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level
  • 3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations.

    • Work conditions and special requirements.

  • Ability to work shifts that meet operational requirements.
  • Physically able to move operating equipment.
  • Have an open attitude to perform similar functions in alternative outlets due to operational requirements.
  • Hospitality / Hotel / Restaurant  jobs
    • Create a job alert for this search

    Kwazulu Natal • ZA