Business Analyst

Business Analyst

Main Outputs and Responsibilities

Collaborate with stakeholders via individual engagements, business meetings, Agile sessions, or JAD sessions to elicit requirements for existing business problems / challenges using best practices.

Document both functional and non-functional requirements into :

Business process maps

Business requirement definitions

Business requirements specifications

Ensure alignment with business architecture framework and strategy around people, process, and technology, understanding what the SDLC requires.

Determine, design, and facilitate the correct business solution by engaging all relevant stakeholders and SMEs across business functions, prioritising client needs.

Stakeholders include (but are not limited to) :

Customers

Business Owners

Partners / Internal Services

Other business units

Architects

Compile functional specifications from the business solution and use cases / scope items for developers using the business requirements, in collaboration with architects :

Stakeholders include :

Business Solutions Architect

Peers

Enterprise / Solutions Architects

Senior Developers

Test Analysts

Deliver use cases, activity and sequence diagrams to model solutions for the technical team.

Represent information in formats that stakeholders can understand, aligned to the SDLC followed.

Model the data requirements to support the new solution at a functional level.

Investigate and analyse current business problems, offering recommendations :

Automation / enhancements / fixes

Operational readiness and support

Maintain traceability and attribute matrices using Enterprise Architect tools.

System Understanding & Reusability

Understand current and in-progress systems / technical capabilities :

Operating Model and Business Capabilities

Re-usable, Custom, and Vendor components

Integration capabilities

Identify reusable components in new / enhancement designs and avoid unnecessary custom solutions.

Foster continuous improvement of current systems / components.

Additional Responsibilities

Build strong relationships by providing leadership and expert input.

Deliver training and create user manuals for new systems.

Lead scrum ceremonies when required.

Formal Education :

3 / 4-year IT or Business qualification

Experience : Mandatory :

5+ years' experience in the Short Term Commercial Insurance domain

7+ years Business Analysis experience

Optional :

IIBA membership (preferred)

CBAP certification

Industrial Engineering background

Soft Skills / Competencies :

Strong Emotional Intelligence

Customer / Stakeholder Relationships & Commitment

Business Acumen & Strategic Thinking

Results-driven mindset

Leadership through change and innovation

Team motivation and inspiration

Collaborative approach

Impact and influence

Self-awareness and insight

Diversity and inclusiveness

Institutional Process Analysis & Redesign Thinking