Junior IT Administrator

Direct message the job poster from ClearSource BPO

Global Recruitment Operations Lead | Making Lives Better

Are you a problem-solver, tech-savvy, and passionate about creating exceptional support experiences? We're looking for someone who thrives in a fast-paced, customer-first environment —someone who enjoys troubleshooting , staying organized, and ensuring technical systems run smoothly and efficiently .

If you take pride in being the go-to person for IT issues , love helping others, and want to be part of a collaborative team that values growth, innovation, and work-life balance , this role could be your perfect fit.

As an IT Administrator at ClearSource , you’ll play a critical role in technical support , infrastructure maintenance , and user experience improvement across the organization.

What You Will Do as an IT Administrator

• Provide remote service desk support to all offices and users
• Serve as the first point of contact for technical assistance via phone or ticketing system
• Troubleshoot issues related to PCs, operating systems, and office applications
• Log, analyze, and resolve incoming support tickets
• Walk users through the problem-solving process with patience and clarity
• Escalate unresolved issues to higher-tier support teams when necessary
• Manage user setup including :

Active Directory accounts

Email provisioning

Group membership modifications

Configure and deploy laptops, desktops, and mobile devices

Maintain and track IT equipment inventory

Diagnose network connectivity issues and coordinate with appropriate teams

Update and maintain internal IT documentation, knowledge bases, and playbooks

Notify teams of system outages or disruptions and provide status updates

Collaborate with peers and departments to ensure seamless technical support

Participate in continuous improvement of IT processes and tools

What We’re Looking For

Bachelor’s degree in computer science, IT, or a related field

2+ years of experience as an IT Administrator or similar technical support role

Proficiency in Windows, macOS, and Linux systems

Familiarity with networking concepts :

IP configurations

DNS, DHCP, VPN setup

Hands-on experience with :

Laptop / desktop / mobile device setup

Inventory and hardware maintenance

Strong knowledge of :

Microsoft Office 365 and productivity tools

Remote desktop tools (e.g., TeamViewer, AnyDesk)

Ticketing systems (e.g., ServiceNow, Jira, Zendesk )

Ability to communicate clearly with non-technical users

Excellent troubleshooting , analytical , and problem-solving skills

Willingness to work across time zones and handle remote support

Reliable internet connection and backup power source

What We Offer ClearSource offers a competitive salary as well as opportunities for career growth and professional development . We have an inclusive culture that values diversity and the contributions our employees make to ClearSource's success.

We also offer :

Medical Aid

Retirement Fund

Risk Policy (Funeral, Life & Disability Cover)

Why ClearSource? At ClearSource, our mission is simple : Making Lives Better — for our employees , our clients , and their customers .

We live by our Core Values :

Customer First – We are obsessed with delivering an exceptional experience

Personal Accountability – We own our actions and always do the right thing

Humble Courage – We embrace feedback and seek improvement

Hungry – We bring passion and drive to everything we do

Happy & Healthy – We support well-being and a positive workplace

If these values speak to you, it’s time to take the next step in your IT career and grow with ClearSource .

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