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Account Manager

Account Manager

Ad Talent AfricaJohannesburg, Gauteng, South Africa
30+ days ago
Job description

A software development company is looking for an experienced Account Manager to join their team.

Key deliverables

  • Ensure clients are sufficiently enabled to maximize solution utilization.
  • Ensure client satisfaction with services received and drive improvements where dissatisfaction exists.
  • Partner effectively with the services team to ensure overall success.
  • Collaborate with the business development team to realize optimization opportunities.
  • Develop and maintain excellent product knowledge to communicate benefits and value effectively.
  • Act as the main point of contact for client concerns and needs.
  • Build and strengthen client relationships for long-term partnerships.
  • Maintain accurate client records, including contract updates and renewals.
  • Work with sales and internal teams on strategic marketing plans and KPIs.
  • Understand our products and services to better upsell and cross-sell.
  • Address customer inquiries and requests.
  • Monitor accounts to ensure services meet needs and budgets.
  • Meet regularly with the team to discuss progress and improvements.
  • Generate progress reports for clients and management.
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team.

Technical knowledge, skills, and abilities

  • Management of customer communications.
  • Understanding of Internal Audit and Risk Management.
  • Problem-solving skills and ability to handle difficult clients.
  • High emotional intelligence.
  • Proven track record of meeting / exceeding quotas and positive feedback.
  • Proficiency with CRM software like Salesforce.

    • Behavioral, soft competencies, and skills

  • Proactive and attentive to detail.
  • Strong communication skills.
  • Sense of humor.
  • Accountability and responsibility.
  • Financial literacy.
  • Drive for success.

    • Education and qualifications

  • Matric certificate.
  • Business Degree or similar qualification is highly preferable.

    • Experience requirements

  • Proven experience as an Account Manager focusing on the African Market.
  • Ability to communicate and influence at all organizational levels.
  • Experience with CRM software and MS Office.
  • Ability to manage multiple projects with attention to detail.
  • Excellent listening, negotiation, and presentation skills.

    • Success factors

  • Strong interpersonal skills.
  • Self-motivated and collaborative.
  • Desire to succeed and exceed targets.
  • Driven and results-oriented.
  • Integrity, humor, and leadership qualities.

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    Account Manager • Johannesburg, Gauteng, South Africa