Crm (Customer Relations Manager) And Loyalty Manager

Position SummaryListing reference : click_

• Listing status : OnlineApply by : 17 November
• Industry : Wholesale & Retail Trade
• Job category : Marketing Management
• Location : Woodmead
• Contract : Permanent
• Remuneration : Market related
• EE position : Yes

About Our Company

Clicks Group

To lead and be responsible for the design, content, and effective measurement of all digital communications for Sorbet and its other business units, influence cross‑functionally with other teams to identify and develop new and innovative methods of digital communications to maximise value (revenue and income).

Job Description

Purpose of the work : Manage the entire customer relationship with Sorbet Brands through direct, digital and instore platforms. Grow the profit and turnover of all Sorbet brands through the utilisation of understanding consumer behaviour and spend and developing strategies and campaigns. Manage and utilise all consumer channels to drive turnover, profit, brand awareness and brand love. Grow store growth through increased foot traffic through current guests and new feet. Assist with management of all online, direct, social and digital platforms. Optimise, measure & report on Sorbet Group direct, digital and instore platforms (loyalty, websites, social media, SMS, email, WhatsApp, digital screens, app, Google and any other customer‑related direct or digital customer channels).

Manage all direct or digital customer channels spend, campaigns and performance. Manage and grow the loyalty programme, app usage and e‑commerce revenue. Position reports to : MARKETING HEAD.

Key Tasks and Responsibilities

Competencies

Ability to work independently, delivering on strategic direction without direct supervision. Ability to influence others in indirect relationships. Ability to motivate multiple stakeholders to a common goal. Coaching peers. Manage team in ambiguous environments. Act with the highest integrity and lead with courage and humility. Team player. Results oriented. Operate with high level of urgency and ownership. Embrace change and motivate others to think and act differently. Creative and innovative. Proven written and verbal communication skills. Technologically advanced. Be trendy and in the know. Able to work in a team. Good management skills. Strong attention to detail.

Education And Experience

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