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Specialist - Residential and Channel Expansion.Commercial Operations SA

Specialist - Residential and Channel Expansion.Commercial Operations SA

MTNZA
5 days ago
Job description

Job title : Specialist - Residential and Channel Expansion.Commercial Operations SA

Job Location : Limpopo,

Deadline : October 03, 2025

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Job Description

  • The Specialist Residential & Channel Expansion Lead is responsible for expanding MTN’s presence in the residential market and driving customer acquisition through alternative sales channels in the Region.
  • This role focuses on identifying and managing partners in the Regions, executing sales strategies, and coordinating with the central Channel Expansion team to optimize partner onboarding and performance.
  • The position ensures continuous delivery on acquisition targets and supports the "owning the home" strategy through field-based market research and execution.
  • While currently focused on postpaid, the role is positioned to support broader channel expansion beyond postpaid in the future.

    • Responsibilities

    Tactical Input & Strategic Execution

  • Provide tactical input to support the "owning the home" strategy and channel expansion initiatives.
  • Identify and analyze residential market opportunities, feeding insights back to the central Channel Expansion team.
  • Support the execution of alternative postpaid channels while laying the foundation for broader expansion beyond postpaid.
  • Ensure sales and market penetration initiatives align with MTN’s strategic objectives.

    • Partner Acquisition & Account Management

  • Identify, engage, and acquire new channel partners within the residential and postpaid contract segments.
  • Conduct field research to assess potential partners and communicate opportunities to the central Channel Expansion team for evaluation and approval.
  • Serve as the key point of contact for existing partners, ensuring continuous engagement and performance management.
  • Work closely with new and existing partners to drive sales performance and optimize acquisition efforts.

    • Operational Coordination & Partner Onboarding

  • Support new partners through the onboarding process, ensuring they understand MTN’s systems, order placement processes, and sales expectations.
  • Coordinate with the central team to ensure timely approval and commercial setup of new partners.
  • Provide operational guidance to partners, ensuring compliance with MTN’s policies and processes.
  • Troubleshoot challenges faced by partners, offering solutions and escalating where necessary.

    • Residential Market Growth & Expansion Execution

  • Develop and implement initiatives to increase MTN’s presence in residential areas, including gated communities and estates.
  • Drive localized activations and partnerships to enhance customer acquisition in high-potential residential zones.
  • Work with regional marketing teams to execute targeted campaigns and promotional activities that support customer acquisition objectives.

    • Performance Tracking & Compliance

  • Ensure channel partners meet performance targets and adhere to agreed-upon sales commitments.
  • Track and report on the execution of marketing support funds, ensuring partners utilise funds as agreed (e.g., displaying promotional materials, running activations).
  • Oversee in-store and residential sales promotions, ensuring execution aligns with predefined objectives and expected outcomes.
  • Provide feedback on partner performance and recommend improvements or adjustments to strategy based on field insights.

    • Governance, Policies and Procedures

  • Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
  • Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
  • Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

    • People and Culture

  • Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors
  • Manage own performance and identify training needs.
  • Enable and model healthy employee relations and collaborative teamwork.
  • Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
  • Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
  • Qualifications

    • Education :

  • Minimum of relevant 3-year Degree / Diploma or related

    • Experience

  • At least 3 years' experience in sales, partner management, or telecommunications.
  • Experience in channel expansion, account management, or customer acquisition.
  • Demonstrated success in managing external partners and executing market driven strategies.

    • Apply Before 10 / 03 / 2025

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