Admin Manager

Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.

African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this.

Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients.

As a culture, we’re Silicon Valley meets ECOWAS — English et en Français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people

A BOUT H UGO

WHAT YOU'LL BE DOING

The Admin Manager will be the operational backbone of Hugo’s new Cape Town site, ensuring seamless day-to-day administration, compliance, logistics, and site experience for our delivery teams. This person will work closely with Hugo’s central People Operations, IT, and Finance teams in Lagos to ensure the site runs efficiently and in alignment with Hugo's standards.

Key Responsibilities :

• Oversee all office operations, including vendor management, supplies, utilities, and maintenance.
• Support local HR processes — onboarding logistics, attendance tracking, and offboarding coordination.
• Maintain inventory of work tools, equipment, and ensure compliance with asset tracking and security policies.
• Coordinate travel, lodging, and local logistics for visiting staff and clients.
• Serve as the site liaison for facility inspections, health & safety compliance, and local government relations.
• Manage petty cash and expense reconciliations, ensuring alignment with central finance.
• Partner with the Delivery Lead to ensure the site environment supports productivity and culture.
• Act as a point of contact between Cape Town staff and Lagos central teams for HR, IT, and Admin escalations.

Qualifications & Experience :

WHAT WE PROVIDE

Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.

PRIVACY STATEMENT

Any information you submit to Hugo as part of your application will be processed in accordance with Hugo’s Privacy Policy .

EQUAL OPPORTUNITY STATEMENT

Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status