80 Hour Service Consultant

Job Classification

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self : Technical (MST)

FAIS Affected

Job Purpose

To educate clients on the convenience security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment ( and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

Job Responsibilities

Client Engagement :

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications queries and requests.
• Discover clients service and digital needs through connecting understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement fulfilling making suggestions referring to the relevant department for action and by capturing it on the client management system.
• Meet greet establish and clarify client needs and verify documentation and direct clients.
• Nurture strong long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations :

Risk and Compliance :

Nedbank Goals :

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

Preferred Qualification

Banking Services (example Higher Certificate in Banking Services - NQF5)

Essential Certifications

Preferred Certifications

Minimum Experience Level

1 - 2 years

Retail / Banking Client Service Cash Technology Savvy 1st Line Problem Resolution experience. Where applicable Foreign experience.

Technical / Professional Knowledge

Behavioural Competencies

Please contact the Nedbank Recruiting Team at

Required Experience :

Contract

Key Skills

Business Development,Sales Experience,B2B Sales,Time Management,HP Service Manager,Windows,ServiceNow,Relationship Management,Operating Systems,Management Consulting,Troubleshooting,Automotive Service

Employment Type : Full Time

Experience : years

Vacancy : 1