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Area Manager

Area Manager

OneCartDurban, ZA
20 days ago
Job description

Job title : Area Manager

Job Location : KwaZulu-Natal, Durban

Deadline : October 09, 2025

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Job Description

  • OneCart is looking to hire a Area Manager, in this role Area Manager will drive OneCart’s success by leading a team of Supervisors, Shoppers and Drivers to create and maintain the OneCart experience for our customers. In addition, to coach and motivate employees to achieve sales results and operational metrics.

    • CORE ACTIVITIES & ACCOUNTABILITIES

  • Manage collaborative and cohesive relationships between internal and external customers.
  • To provide resources to ensure employees can adequately perform their roles (e.g. uniforms, shopper cards, marketing material).
  • To coach and motivate employees to achieve sales results and operational metrics
  • To lead and manage a team of Supervisors, Shoppers and Drivers to ensure daily flawless service delivery to our customers.
  • To own efficiency and quality metrics.
  • Help to drive regional growth through launching new coverage areas and shopper onboarding.
  • Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset.
  • Initiate and lead processes to ensure qualified applicants join our Shopper and Driver teams.
  • Ensure continuous compliance on Supervisors, Shoppers and Drivers
  • Support the Head Office Operations Managers on special projects for continued operating efficiency and growth.
  • Provide an operational perspective to teams at HQ, including Logistics and Community Operations to ensure best practices and protocols.
  • Daily management of Supervisors, Shoppers and Drivers to ensure all teams are working optimally to reach their KPI’s, specifically related to on-time fulfilment.
  • Demonstrate consistent application of internal procedures.
  • To implement and anticipate the change management process
  • Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organisational needs.

    • Complaints Management

  • Assist and attend to escalated Supervisor, Shopper and Driver queries
  • Resolves escalated customer complaints
  • Provide constant feedback to the National Operations Manager on unresolved customer queries
  • Investigate and respond to escalated queries and ensure they are timeously resolved
  • Foresees potential problems before they occur and takes action to prevent them from occurring
  • Consults widely with people inside and outside own region to solve problems

    • Field Training

  • To send training report sent to the Training Specialist if conducted the training
  • Manage the performance of the field staff
  • Train and develop Supervisors, Shoppers and Drivers when required

    • Recruitment and Workforce planning

  • Update report sent, daily, bi-weekly via email to Line Manager.
  • Report staff movements and ensure they are tracked and reported weekly to the Line Manager
  • Payroll overtime and movement report sent monthly as per deadline dates
  • Ensure submission and tracking of Leave

    • Logistics Administration

  • Daily call log at 9 am with Line Manager.
  • Daily and weekly KPI reporting.
  • Ensures accuracy of reporting
  • Ensures real-time reporting is always available and visible
  • Reports are accurate and timeously submitted to relevant parties

    • Minimum Academic, Professional Qualifications & Experience required

  • Minimum Matric certification
  • Higher education in Operations or equivalent
  • Ideal candidates have 2-3 years of experience in retail or supply chain operations, project management and / or customer support.
  • Experience in managing a team
  • Experience in meeting sales targets
  • Proficient in Microsoft Word and Excel.

    • Competencies and Skills

  • Good use and understanding of Charting and Pivot tables in Excel
  • High attention to detail and strong execution skills.
  • Excellent organisational and communication skills.
  • Demonstrated success in leading teams.
  • Strong critical thinking ability in technical and non-technical issues.
  • Ability to work in a fast-paced, constantly evolving environment.
  • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions.
  • Interpersonal skills
  • Ability to build and maintain relationships
  • Resilience
  • Decisive and action-orientated
  • Assertiveness
  • Ability to work independently and under pressure
  • High emotional intelligence
  • Negotiation skills
  • Professional verbal and written communication skills
  • Responsive
  • Effective planning and organising
  • Self-directed and motivated

    • Working conditions

  • Working conditions cover various circumstances, from regular evening and weekend work, public holidays
  • shift work, working outdoors and working with challenging clients.
  • Travel to different stores within your portfolio

    • Physical requirements

  • Excellent vision and hand-eye coordination to stay safe while driving.
  • Ability to walk, drive, and lift and carry heavy items for extended periods.

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    Area Manager • Durban, ZA