Talent Pool : Non Clinical Consultant MMH251125-3

Role Purpose

Deliver professional service to clients through various servicing channels (inbound calls, emails, etc.) responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.

Requirements

• Matric
• Business Related Qualification
• Call Centre experience is preferred
• Minimum 1-year medical experience (doctor's rooms, radiology, hospitals, x-rays, paramedics, confirmation clerk) is essential
• Good understanding of anatomy and physiology
• Good telephone etiquette is essential
• Independent thinker
• Knowledge of healthcare industry is preferred

Duties and Responsibilities

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