Technical Support Consultant (USA Call Centre)

IntelliBPOCity of Johannesburg Metropolitan Municipality, Gauteng, South Africa

1 day ago

Job description

We are looking for a Technical Support Consultant who will be the front line of the customer care team, providing exceptional support to our valued clients. You will be responsible for handling a wide range of inquiries, from initial setup and onboarding to ongoing technical requests raised via different channels, including email and phone. You will report directly to the Team Leader, Client Operations.

Requirements

Able to speak fluent English with a neutral accent.
Matric (Maths and Maths literacy is compulsory)
Computer literate and be able to type at least 35 wpm, without errors.
Clear criminal record
Minimum 2 years work experience in a Call Centre Customer Care, Desktop Support
Background in IT

Additional Skills Required

Candidates must be self‑motivated

Able to work under pressure

Energetic and passionate

Hungry for growth

Able to work shifts based on our client time zones

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Technical Support • City of Johannesburg Metropolitan Municipality, Gauteng, South Africa