Admin Manager

Our client is seeking an experienced Admin Manager to join the Johannesburg team.

Responsibilities :

• Collaborate with other sector heads to ensure cross-functional smoothness.
• Communicate with admin and management staff to ensure timely and efficient project and daily SLA delivery.
• Monitor SLAs and KPIs for customer satisfaction, response times, and uptime.
• Ensure all administrative staff align with group deadlines, objectives, and goals.
• Support branch admin staff and provide continuous training in Enterprise and customer SOPs and protocols to develop staff. Implement training programs to enhance skills and knowledge within the teams.
• Maintain effective communication with internal and external stakeholders, including suppliers, other branches, and customers. Ensure that all parties are informed of service updates, issues, and resolutions.
• Maintain a high level of administrative accuracy.
• Establish and maintain a healthy relationship with customers.
• Ensure all customer projects run smoothly and that deadlines are met.
• Attend to customers’ queries telephonically and via email.
• Ensure calls are accurately closed within SLA.
• Submit reports as required.
• Ensure all customer callouts are logged from portals on time and all customers receive adequate and timely feedback.
• Track and report on KPIs and SLA performance.
• Liaise with clients for scheduling, job updates, callout updates, and resolution of admin issues.
• Ensure warehouse checks and counts are submitted and quarterly year-end processes are followed.
• Ensure client invoicing and affiliate accuracy.
• Debtors tracking and checks.
• Asset scrapping submissions and progress monitoring.
• Check technician and engineer incentives for accuracy.
• Ensure admin alignment with national SOPs and deadlines.
• Track SLA compliance and drive improvements.
Requirements :
• Grade 12
• Relevant tertiary qualification
• Minimum 3 – 5 years relevant experience
• Proficient in MS Office

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