Zendesk Consultant

Key Responsibilities :

• Configure, customise, and manage the Zendesk platform (Support, Guide, Talk, and other modules).
• Develop and maintain workflows, automations, triggers, and macros to streamline service operations.
• Manage roles, groups, and permissions with accuracy and compliance.
• Monitor system performance, troubleshoot issues, and provide user support.
• Build and maintain reporting dashboards to track service levels, KPIs, and overall performance.
• Collaborate with internal teams to align platform usage with business objectives.
• Provide training and ongoing support to users, ensuring high adoption of best practices.
• Keep up to date with Zendesk product releases and recommend system enhancements.

Candidate Requirements :

Key Competencies :

What Our Client Offers :