Customer Support Specialist

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

Who are we looking for :

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.

This role requires a high amount of problem-solving skills and independence.

What you will be responsible for :

• Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
• Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
• Engaging with new leads and users as part of their onboarding process.
• Contributing to the Help Center by creating helpful articles and resources.
• Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Requirements :

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