Summary :
To manage and support the company’s IT infrastructure and systems. This role covers day-to-day IT support, Microsoft 365 administration, vendor coordination, network management, and general systems maintenance.
The IT Coordinator will play a crucial role in keeping the company’s technology reliable, secure, and aligned with operational needs across all departments.
Reports to : Marketing & IT Manager
Location : Stikland, Cape Town
Schedule : Monday – Thursday 08 : 00–16 : 30 & Friday 08 : 00–16 : 00
Salary : Market related and commensurate with experience
Responsibilities :
User & Device Support
- Set up and maintain employee laptops, cellphones, and other hardware.
- Provide first-line and second-line support for hardware, software, and network issues.
- Set up and maintain laptops, cellphones, and other IT equipment for staff.
- Troubleshoot IT issues across all departments (showroom, warehouse, technical, sales, office).
- Assist in onboarding new employees with accounts, devices, and system orientation.
Microsoft Stack Administration
Manage Microsoft 365 accounts (Exchange Online, Teams, SharePoint, OneDrive).Improve Teams usage for collaboration, channels, integrations, and file management.Maintain SharePoint structures for document organization and accessibility.Administer Azure Active Directory (user roles, groups, and security).Network & Infrastructure
Monitor and maintain the company’s network (switches, access points, Wi-Fi).Coordinate fiber and VOIP system setup and support.Assist in IT infrastructure expansions (e.g., connecting new warehouses, extending networks, deploying Unifi access points).Maintain backup systems, updates, and IT security protocols.Vendor & Procurement Coordination
Liaise with IT suppliers and vendors for equipment purchases and software licensing.Work with 3rd party providers to resolve escalated technical issues.Ensure company devices meet performance, security, and compliance standards.Documentation & Training
Develop training manuals, procedures, and user guides for staff.Conduct IT training and support internal IT security and productivity initiatives.Maintain an updated IT asset register.Requirements
Education & Certifications
Diploma / Degree in Information Technology or related (preferred).Microsoft certifications are an advantage.Experience
2–4 years of proven experience as an IT Technician or IT Support Specialist.Hands-on experience with the Microsoft stack (Microsoft 365, Teams, SharePoint, Azure AD).Strong background in troubleshooting laptops, desktops, mobile devices, and peripherals.Familiarity with VOIP systems, vendor coordination, and network setups.Experience within food service equipment industry – advantageousPreferred Attributes
Proactive and improvement-driven — always looking for smarter IT solutions.Team player who collaborates well with department heads.Comfortable balancing hands-on troubleshooting with planning and coordination.Competencies :
Problem-solving mindset with ability to work independentlyExcellent verbal and written communication skillsInitiative / proactivityAttention to detailStrong organizational ability to manage multiple priorities.Team player with collaborative approachEnthusiastic and improvement-driven