Customer LiaisonThe Talent Room • Cape Town, South Africa
Customer Liaison
The Talent Room • Cape Town, South Africa
15 days ago
Job descriptionNational Senior Certificate Minimum 6 years experience in a similar role in customer service Knowledge of textiles / fabric industry Proven customer support experience Excellent communication skills (written and verbal) Problem solving skills Ability to work under pressure in a fast-paced environment Very good attention to detail Exceptional Interpersonal skills Ability to multitask, prioritize & manage time effectively Must have own reliable transport Required to work every second Saturday from 09 : 00 till 14 : 00
Duties and responsibilities :
- Customer Satisfaction & Claims Management : Ensure high levels of customer satisfaction by efficiently handling product claims, credits, and returns in line with company policies.
- Claims Investigation & Resolution : Conduct thorough investigations into claims, documenting findings and ensuring timely resolution.
- Sales Team Support : Provide proactive support to Sales Managers and Consultants, assisting with queries and complaints.
- Query Resolution : Address and resolve general customer and internal queries with professionalism and accuracy.
- Administrative & Ad Hoc Tasks : Perform general administrative duties and assist with ad hoc tasks as required to support team operations.
Requirements :
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Liaison • Cape Town, South Africa