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Estate Manager

Estate Manager

Faircape GroupZA
20 days ago
Job description

Job title : Estate Manager

Job Location : Western Cape,

Deadline : October 26, 2025

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  • We are currently seeking a skilled and service-driven Estate Manager to oversee operations at both Heritage Manor and Bridgewater Manor — two of our premier lifestyle villages located in Somerset West.
  • These secure, vibrant communities offer high-end residential  homes, beautifully maintained gardens, and access to top-tier facilities, including a Clubhouse Healthcare centre, coffee shop, heated pool, gym, and social spaces.
  • In this role, you’ll be responsible for managing all estate services — including maintenance, security, waste management, and associated staff coordination — while ensuring exceptional service delivery, safety, and compliance.
  • If you're ready to take ownership of a key leadership role within a trusted organisation known for excellence in retirement and healthcare living — we invite you to apply.

What We Offer :

At Faircape, we value our employees and offer a range of benefits, including :

  • A collaborative and supportive environment where you’ll work alongside experts who share your passion for making a meaningful impact.
  • Additional leave rewards for long-term commitment.
  • Recognition for your dedication through quarterly performance bonuses.
  • Exclusive discounts on high-speed internet, ensuring you stay connected.

    • Responsibilities :

  • Identify and manage estate maintenance needs and project priorities
  • Promote a professional, high-service culture among staff and contractors
  • Coordinate and manage essential services including maintenance, plant assets, security, waste disposal, and recycling
  • Respond proactively to resident maintenance requests
  • Oversee and authorise maintenance requisitions for the Body Corporate and Healthcare Centres, and track delivery
  • Facilitate communication between management and contractors
  • Supervise on-site contractors and operational staff
  • Monitor and manage external service providers against agreed SLAs, addressing service or staffing issues
  • Monitor attendance, leave, and ensure adequate task coverage
  • Work with HR on recruitment and payroll coordination
  • Train, support, and guide staff development
  • Prepare reports and recommendations for the Village Manager and facilities Director
  • Ensure compliance with company policies and procedures
  • Maintain clear communication with residents, staff, and visitors
  • Foster strong relationships with all stakeholders
  • Lead and manage change with minimal disruption
  • Conduct regular audits and promptly address non-compliance of plant and facilities.
  • Address Health & Safety risks through proactive inspections and mitigation
  • Prioritise safety of residents and staff, including emergency response
  • Manage security contractors and maintain the Estate’s Security Operating Plan

    • Qualifications :

  • Tertiary Qualification in Facilities Management, Property Management, Operations Management, or a related field – Advantageous
  • Health & Safety Certification (e.g. First Aid, Fire Safety, OHS training) – Advantageous

    • Experience and Knowledge :

  • Proven experience within a similar role
  • Experience in management of systems and procedures also the implementation and development thereof.
  • Solid experience in a management and leadership position, management of service providers
  • Experience in managing budgets
  • Knowledge of health and safety
  • Experience in maintenance and basic building knowledge

    • Skills and Attributes

  • Strong Leadership Skills : Confident in managing teams, leading by example, and inspiring service excellence.
  • Excellent Communication : Clear, professional verbal and written communication
  • Facilities & Project Management Expertise :  Ability to oversee maintenance, infrastructure upgrades, service coordination, and contractor performance.
  • Service-Driven Mindset : Committed to delivering outstanding service to residents and ensuring high-quality living standards.
  • Problem-Solving & Decision-Making :  Able to think on your feet, handle emergencies, resolve conflicts, and make sound operational decisions.
  • Organisational & Time Management :  Skilled at prioritising multiple tasks and projects, meeting deadlines, and managing operational schedules.
  • Strong Administrative Abilities : Capable of managing requisitions, preparing reports, maintaining records, and handling contractor documentation.
  • Adaptability & Resilience :  Able to manage change effectively, remain calm under pressure, and adapt to evolving estate needs.
  • Professionalism & Integrity : Maintains confidentiality, acts ethically, and represents the organisation with professionalism.
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