Analytics Manager

To provide an insights and analytics function for all customer Call Email Chat and transactional matters as input into special projects and general workforce management matters within the Voice Branch

Qualifications :

Qualification

• NQF Level 7 - 8 Degree Business Commerce

Experience Required

• 5-7 years Previous experience and knowledge Management Information reporting and data analysis to help guide on explaining what has happened and why it has happened
• Work Force Management Skills
• Leadership Skills
• Analytics Skills

Additional Information :

Behavioural Competencies:

• Developing Strategies
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Pursuing Goals
• Showing Composure
• Taking Action
• Understanding People
• Valuing Individuals

Technical Competencies:

• Business Acumen (Audit)
• Financial Acumen
• Interpreting Financial Statements
• Planning Forecasting and Budgeting
• Product Knowledge (Consumer Banking)
• Product Related Systems (Consumer Banking)
• Value Identification

Remote Work :

No

Employment Type :

Full-time

Key Skills
Adobe Analytics,Data Analytics,SQL,Attribution Modeling,Power BI,R,Regression Analysis,Data Visualization,Tableau,Data Mining,SAS,Analytics
Experience: years
Vacancy: 1