Claims Handler (Commercial Lines)

About Our Client

Our client is a respected name in the short-term insurance sector, known for professionalism, client focus, and sustainable growth. They value integrity, innovation, and continuous development, offering a supportive environment to grow your career. With a strong reputation and stable foundation, they provide employees the opportunity to contribute meaningfully while building long-term success.

The Role : Claims Handler (Commercial Lines)

As a Claims Handler in Commercial Lines, you will oversee the full administration of commercial claims, from initiation through to settlement. This role requires precision, regulatory compliance, and strong stakeholder communication to ensure seamless claims handling and client satisfaction.

Key Responsibilities

Process and finalise commercial claims from instruction to settlement

Apply policy terms and conditions accurately to each claim

Maintain detailed records and update task management systems

Liaise effectively with clients, brokers, and underwriters

Conduct timely follow-ups to keep stakeholders informed

Generate management reports and identify potential fraud risks

Ensure compliance with FAIS, POPIA, FSCA, and TCF principles

About You

Minimum 3 years of experience in commercial claims handling (short-term insurance)

Strong understanding of policy wording and product knowledge

Excellent verbal and written communication skills

High attention to detail with strong administrative ability

Confident using MS Office and claims / task management systems

FAIS is compliant with an ongoing commitment to CPD