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Support Technician
Empact GroupZA25 days ago
Job descriptionWorking knowledge of computer systems, hardware, and networking Strong troubleshooting, diagnostic, and communication skills Ability to manage time effectively and prioritize multiple tasks A customer-oriented attitude with a proactive, team-focused mindset Relevant IT certification (e.g. CompTIA A+, Network+, or Microsoft Certified IT Professional) preferred Previous experience in a technical support or helpdesk role is an advantage Provide first-line technical support for hardware, software, and network-related issues Install, configure, test, and upgrade computer systems and software Deliver guidance and training to users on IT tools and new technologies Troubleshoot and resolve issues, escalating complex problems when necessary Ensure the security and privacy of IT systems and data Manage and resolve support tickets within agreed Service Level Agreements (SLAs) Maintain detailed logs of repairs, fixes, and maintenance activities Monitor IT inventory, place equipment orders, and log asset allocations Support procurement processes and liaise with suppliers for warranty claims Assist in planning and executing system upgrades and routine maintenance Provide backup support for helpdesk operations during busy or absent periods Collaborate with team members on IT projects and general support tasks Take ownership of user issues from identification through to resolution ICT jobs
Job title : Support Technician
Job Location : KwaZulu-Natal,
Deadline : October 03, 2025
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Technician • ZA