SAP UDF Functional Consultant

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Senior Recruitment Manager at Infystrat Software Services

Location : Cape Town

Domain : Retail

Job Summary

Responsible for participating in the support, scoping and implementation of SAP UDF Solution. Provide leadership in process analysis, process and system design, systems development, configuration, testing, implementation, and training to support the SAP functions of our Pick n Pay’s Supply Chain Planning Division.

Duties & Responsibilities

• Service Delivery
• Ensure projects and solution deliveries have the required documentation, testing plans and outputs.
• Provide second level incident support to the business.
• Ensure that all potential risks that may impact on the performance and success of the department are identified, escalated, and mitigated.
• Ensure consistency, completeness, and clarity on assigned task and their acceptance.
• Knowledge Management & Transfer
• Adhere to change control, change request, and document management policies.
• Document all new / changed processes / activities, configuration and other SDLC documentation and store on the knowledge management server.
• Ensure team shares knowledge.
• Process Optimization
• Create reusable solutions and processes that can save time, efforts, and result in better quality.
• Acquire a good understanding of business process and be able to offer the best technical solution to meet the business needs.
• Ensure alignment across all IS systems.
• Delivering results and meeting customer expectations
• Take ownership and accountability of workload and manage deliverables accordingly.
• Facilitate the discussion and resolution of design / programming / functional issues.
• Communicate effectively with project managers, team members and clients.
• Resilience and Stress Management Teamwork Influencing and Impact (inc. Negotiation).
• Demonstrate interpersonal skills with the clients and team player attitude.
• Problem Solving
• Analyses information to help solve problems that arise. Notices when a trend is developing that needs to be corrected.
• Demonstrates the technical knowledge to effectively carry job responsibilities.
• National Diploma in IT or Recognition of Prior Learning.
• Minimum of 3-5 years SAP UDF experience (scoping and implementation, not only SAP Support).
• Minimum of 1 year working on medium to high profile SAP UDF projects or tasks.
• Knowledge of SAP Retail / Supply Chain environments experience is advantageous.
• Exposure to a customer service environment.
• Ability to identify problems and design solutions.
• Good communication and analytical skills.

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