Installations Quality Assurer - Nelspruit

Installations Quality Assurer - Nelspruit

Listing reference : track_

Listing status : Online

Apply by : 24 October 2025

Position summary

Job category : Quality Assurance

Contract : Permanent

Remuneration : Market Related

EE position : Yes

Introduction

Tracker requires the Services of a Quality Assurer : Installations in the Technical Department based in the Nelspruit Office. This department is responsible for effecting installations of sophisticated electronic equipment into vehicles. This position requires the candidate to ensure that all installations are conducted according to Tracker quality standards and provide excellent customer service to all our stakeholders. Please note that EE candidates will be given first preference.

Responsibilities

• Perform regular and planned assessment in your area of responsibility
• Identify shortfalls and provide solutions
• Interact with technicians and have technical discussions
• Perform regular and planned assessments of fitment centre in your area
• Mentor and educate technicians
• Ensure compliance with installations and OEM bulletin
• Ensure compliance with customer service ethics
• Ensure bulletins are circulated to Technicians and FC
• Maintain strong Quality standards
• Ensure compliance in reporting to admin and Management
• Motivate techs to perform quality installations
• Provide reports and feedback
• Implement and evaluate quality procedures
• Evaluate and improve technical procedures
• Attend to Technical SR’s that are quality related and give feedback to the technicians and the managers
• Maintain Trackers recommended recovery rate in your area of responsibility through the installation quality process
• Attend to PIC’s
• Attend to battery drainage complaints
• Assist with project installations
• Assist with afterhours standby
• Liaise with clients to solve technical issues and deliver service excellence
• Ensure compliance in reporting to Management
• Assist with technical queries

Qualifications

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