Product Specialist / Training Content Developer

Department: People & Culture – Learning & Performance

Location: Gauteng Regional Office, Lanseria, South Africa (hybrid with occasional travel to stores nationwide)

Employment type: Full-time, permanent

Role Purpose

To be Cash Crusaders’ in-house technical authority and lead content creator for every product category we buy, sell and loan against (electronics, mobile devices, audio/visual, gaming, musical instruments, tools, sporting goods, jewellery and luxury items).

This role owns the full lifecycle of product-knowledge and technical-training content delivered via the LMS, certification programmes, quick-reference guides, video demos and on-the-floor coaching tools – ensuring every buyer, seller and cashier across corporate and franchised stores has accurate, up-to-date and practical knowledge that drives margin, authenticity confidence and sales conversion.

Key Responsibilities

1. Product-Knowledge Content Ownership
   • Research, write, film, edit and publish accurate, engaging and bite-sized training modules for the LMS on all major and emerging product categories.
   • Create and maintain product-specific cheat sheets, video demonstrations, comparison tables, troubleshooting guides and authenticity checklists used daily by store teams.
   • Develop and manage certification and re-certification assessments (including practical photo/video submissions).
2. Technical & Category Expertise
   • Continuously deepen expertise on specifications, common faults, fakes, grading criteria and valuation indicators across all traded categories.
   • Stay ahead of new releases, technology trends and counterfeit techniques through self-directed research and market observation.
   • Serve as the national technical escalation point for complex authenticity, grading or valuation queries from stores.
3. Collaboration & Deployment
   • Partner with CCW & Merchandising to align training roll-outs with new stock lines and promotional campaigns.
   • Work closely with the Training Manager and regional trainers to embed product-knowledge modules into induction and upskilling programmes.
4. Analytics & Impact Measurement
   • Monitor and report certification rates, average scores per category and correlation with mystery-shopper product-knowledge results and store gross profit.
   • Identify knowledge gaps from mystery-shopper reports and deploy targeted micro-content to address them immediately.

Qualifications & Experience

• Degree or diploma in electronics, audio engineering, music technology, multimedia, education or related field (advantageous).
• 3–7 years’ hands-on experience with consumer electronics, mobile devices, hi-fi, gaming, musical instruments or similar retail/technical environment.
• Proven track record creating training content (LMS modules, video tutorials, guides) – portfolio required at interview.
• Competent video filming and editing skills (high-quality phone-based editing acceptable).
• Experience with any LMS platform advantageous.
• Basic graphic design ability (Canva, Photoshop or equivalent).

Key Competencies & Personal Attributes

• Deep personal passion for gadgets, music equipment, gaming and technology – the person friends turn to for buying advice.
• Exceptional research skills and obsessive attention to technical detail.
• Gift for translating complex specifications into simple, store-floor language.
• Creative, energetic and deadline-driven.
• Comfortable on camera and confident presenting online or in person.
• Team player who gets energy from seeing store teams succeed because of the content you created.