Customer Retention Specialist

ELVTRWorkFromHome, Free State, South Africa

30+ days ago

Job description

Get AI-powered advice on this job and more exclusive features.

Position Overview :

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team.

Position Overview :

This is a full-time remote position, open to candidates located in South Africa.

This job is for you if you are :

Confident and Assertive : You are fearless in handling demanding clients and can de-escalate situations quickly and effectively
A Problem Solver : You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention
Highly Organized : You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records
A Strong Communicator : You excel at phone and email communication and are capable of building strong relationships with customers and colleagues
Tech-Savvy : You are experienced with CRM systems and can easily navigate various business tools

Responsibilities :

Handle refunds and client retention, addressing billing inquiries and managing overdue accounts

Provide administrative support to the sales team, including managing calendars and scheduling appointments

Respond to customer inquiries, providing exceptional customer service and ensuring timely resolution of issues

Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices

Coordinate with cross-functional teams in marketing, finance, and operations to ensure smooth sales operations

Maintain accurate and complete customer records in CRM systems and other databases

Requirements

1+ years of experience in sales, customer service, or a similar role

Excellent phone and email communication skills, with the ability to build strong relationships with customers and colleagues

Strong organizational skills and attention to detail

Experience with a CRM system is preferred

Ability to multitask and prioritize competing demands in a fast-paced environment

Positive attitude, self-starter, and team player

Benefits

Competitive Salary and Bonuses : We value your dedication and expertise, offering a competitive salary and performance-based bonuses

Exciting Benefits : Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team

Remote Work. The freedom to work remotely, crafting a work-life balance that fits your personal needs

Collaborative Work Environment : Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together

Why You Should Join ELVTR :

Innovative and Positive Culture : Join a team of passionate individuals driven by a common vision

Growth Opportunities : At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles within the company

A Mission You Can Be Proud of : Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that's changing the face of online education, connecting students with top-tier executives

Join Us :

If you have the skills and dedication to excel in this role, we invite you to apply. Your ability to manage client relationships and handle billing issues efficiently will make you an invaluable asset to our team.

Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in proceeding. We appreciate your understanding and look forward to reviewing your application.

ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitals and Health Care, Non-profit Organizations, and Government Administration

Referrals increase your chances of interviewing at ELVTR by 2x

Customer Retention and Operations Specialist

Johannesburg, Gauteng, South Africa $600.00-$800.00 1 week ago

Cape Town, Western Cape, South Africa $600.00-$800.00 1 week ago

Johannesburg, Gauteng, South Africa $600.00-$800.00 1 month ago

Meta Ads Specialist - 0524 - Durban, South Africa

Member Experience Specialist - South Africa

Outbound Sales Development Representative - South Africa

Meta Ads Specialist - 0532 - Cape Town, South Africa

Cape Town, Western Cape, South Africa $1,200.00-$1,500.00 4 days ago

Arabic & English Transcribers (Remote)

Meta Ads Specialist - 0524 - Cape Town, South Africa

Cape Town, Western Cape, South Africa $1,200.00-$1,500.00 1 week ago

Johannesburg, Gauteng, South Africa 11 hours ago

Soweto, Gauteng, South Africa 11 hours ago

Pretoria, Gauteng, South Africa 11 hours ago

Pretoria, Gauteng, South Africa 1 day ago

Cape Town, Western Cape, South Africa 11 hours ago

Johannesburg, Gauteng, South Africa 1 day ago

Pretoria, Gauteng, South Africa 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Create a job alert for this search

Retention Specialist • WorkFromHome, Free State, South Africa