Business Analyst

Overview

Join to apply for the Business Analyst role at Klipboard .

Klipboard has introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with remote work.

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With expertise in ERP / SaaS solutions, Klipboard serves wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. We have offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Role Summary

We are looking for an experienced Business Analyst with expertise in Mobile Apps tailored to e-commerce and trade sales environments. This role is key in enhancing our ERP’s capabilities to meet the complex requirements of operations, including purchase order processing, warehouse management, stock checking, delivery management, and sales . The ideal candidate will bring practical knowledge of digital marketplaces, web-stores and warehouse management systems and be familiar with both B2B and B2C eCommerce solutions.

As the Mobile Apps Subject Matter Expert (SME) , you’ll focus on designing solutions that address the unique challenges of Mobile Apps across global products, providing seamless integration between the Apps and Klipboard’s wide range of products. You’ll drive strategic enhancements that keep KCS’s ERP solutions at the forefront of trade and e-commerce functionality, setting new benchmarks for customer experience and efficiency.

Key Responsibilities

• Subject Matter Expertise : Serve as the in-house expert for Mobile Apps and e-Commerce, developing a deep understanding of Klipboard’s current offerings and configuration capabilities. Act as the bridge between stakeholders, product managers, UX / UI designers and developers to ensure mobile products deliver maximum value and align with strategic goals.
• Cross-Functional Collaboration : Collaborate with stakeholders and cross-functional teams to elicit, analyse and translate customer requirements into product features and enhancements.
• Requirement Documentation : Develop precise, detailed documentation for functional and technical requirements to guide development teams.
• Solution Design and Validation : Partner with product owners and development teams to validate solution designs, ensuring compatibility with complex trade and e-commerce needs. Contribute to ERP enhancements that streamline workflows for B2B and B2C.
• User Acceptance Testing (UAT) : Lead UAT activities, designing scenarios that capture end-to-end lifecycles including purchase receipts, stock checking, delivery management and warehouse management, ensuring readiness for real-world application.

Skills, Knowledge And Experience

Qualifications

Key Behaviours and Attributes

Company Information

We are Klipboard, formerly Kerridge Commercial Systems (KCS). We are growing and evolving our brand and capabilities across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have global offices and are seeking talented individuals to join our teams. This role reflects our hybrid work policy as described above.

Equal Opportunities

As a global company, we value diversity and inclusion. We are committed to creating an inclusive workplace where diversity, equity and inclusion are integral to our culture. If you require any help or adjustments during the interview and offer process, please advise our TA or HR team. We encourage applicants who may not meet every criterion but have the right mindset and transferrable skills to apply.

To all recruitment agencies : Klipboard does not accept agency speculative resumes. We currently accept CVs only from agencies on our PSL with assigned positions. Please do not forward resumes to our careers site or directly to Klipboard employees, as this does not constitute an introduction and Klipboard will not be liable for any fees related to unsolicited resumes.

Job Details

City of Johannesburg, Gauteng, South Africa

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