AI Support Specialist

Role Details

Location : ZA

Work Arrangement : Remote

Type of Support : Phone Email Chat

Contract Duration : Full-Time Permanent

Training Schedule : Open to shifting schedules (subject to business requirements)

Work Schedule : Open to shifting schedules (subject to business requirements)

Expected Start Date : Immediately

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

The Role

Crescendo is hiring an AI Support Specialist to react to and manage both external and internal customer requests specific but not limited to enhancing the CX Assistant(s) intended functionality.

You will ensure our customers who we refer to as Partners have accurate and timely answers to their questions about our Augmented AI this role you will collaborate with Product Engineering CX Design Operations and other internal stakeholders to ensure our Partners are receiving the support and guidance required to drive the utmost value out of Augmented AI.

What Youll Do :

Optimize the CX Assistants Behavior

• Address inquiries from customers regarding the behavior settings of the CX Assistant.
• Advise customers on potential configuration updates including refining workflows adjusting the CX Assistants personality to align with brand guidelines or improving response accuracy.

Implement Knowledge Base Enhancements

Collaborate with Product & Engineering Teams

Communicate Clearly and Consistently with Customers

Function as a Product Expert

Capture Feature Requests

What We Expect From You :

What Youll Get In Return :

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.

Required Experience :

Senior IC

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full-Time

Experience : years

Vacancy : 1