Dispute Resolution Technical LeadNedbank • Johannesburg, ZA
Dispute Resolution Technical Lead
Nedbank • Johannesburg, ZA
15 days ago
Job descriptionTo provide senior representation for Nedbank Insurance by liaising with the various ombudsman offices and regulatory bodies. Proactively advising and acting in terms of alternative dispute resolution practices, legal issues and risk management for internal stakeholders. Lodge and record all regulatory complaints on the CMS system. Investigate and resolve complaints within agreed SLA timelines. Draft and communicate complaint responses to clients, intermediaries, Ombudsman, FSCA, attorneys, and other stakeholders. Build and maintain effective internal and external relationships through workshops, forums, and updates on regulatory changes. Respond promptly to Ombudsman queries to avoid penalties and ensure recommendations are implemented. Conduct root cause analysis of complaints to improve business processes and systems. Ensure compliance with the Complaints Framework and effective queue management. Produce accurate reports and dashboards for internal stakeholders. Stay abreast of legislation and industry changes impacting the role. Support business strategy, transformation goals, and corporate responsibility initiatives. Matric / Grade 12 / National Senior Certificate Relevant tertiary qualification in Legal, Risk Management or Business Admitted Attorney. Strong analytical and problem-solving ability. Ability to work under pressure and meet strict deadlines. High attention to detail and accuracy. 3–5 years’ experience in complaints management within the Short-Term Insurance Industry. (non-negotiable) Strong understanding of regulatory frameworks (FSCA, Ombudsman processes, TCF principles). Experience in stakeholder engagement and drafting formal responses to regulatory bodies. Familiarity with CMS systems and reporting tools. Dispute resolution practices Management information and reporting principles, tools and mechanisms Relevant legislative & regulatory knowledge Legal knowledge Client Service Management Communication Strategies Financial Accounting Principles Performance management Governance, risk and controls Operations planning Law / Legal jobs
Job title : Dispute Resolution Technical Lead
Job Location : Gauteng, Johannesburg
Deadline : December 14, 2025
Quick Recommended Links
- Jobs by Location
- Job by industries
Job Purpose
Job Responsibilities
Essential Qualification - NQF Level
Preferred Qualification
Skills and Competencies
Excellent written and verbal communication skills.
Minimum Experience Level
Technical / Professional Knowledge
Create a job alert for this search
Technical Lead • Johannesburg, ZA
Related jobs
%20Ltd.)
We will review your application against our job requirements.We do not employ machine learning technologies during this phase, believing every human deserves personalized attention from seasoned re...Show more
)
Lead, Technical
Standard Bank of South Africa Limited • Johannesburg, Gauteng, South Africa
Business Segment : Personal & Private Banking.Location : ZA, GP, Johannesburg, 5 Simmonds Street.To scope, plan, design, and deliver end-to-end solutions against required standards and timelines.To o...Show more
Last updated: 30+ days ago • Promoted
Technical Team Leader
RMB Nigeria Limited • Johannesburg, Gauteng, South Africa
Technical Team Leader page is loaded## Technical Team Leaderlocations : Johannesburgtime type : Full timeposted on : Posted Todaytime left to apply : End Date : December 4, 2025 (12 days left to...Show more
Last updated: 30+ days ago • Promoted
Development Technical Lead
The Recruitment Council • johannesburg, Gauteng, South Africa
Role : Development Technical Lead.Are you a seasoned software developer with a passion for leadership and innovation? Join a leading financial services group at the forefront of customer-focused tec...Show more
Last updated: 30+ days ago • Promoted
Development Technical Lead
Telesure Investment Holdings (Pty) Ltd. • Johannesburg, Gauteng, South Africa
Development Technical Lead page is loaded## Development Technical Leadlocations : Gauteng, Johannesburgtime type : Full timeposted on : Posted Todaytime left to apply : End Date : November 30, 2...Show more
Last updated: 30+ days ago • Promoted
Tech Partner
Schneider Electric • Johannesburg, Gauteng, South Africa
Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.Provide HW Break & Fix support services to end users when hardware incidents need...Show more
Last updated: 30+ days ago • Promoted
Technical Team Leader
Humanatics • Johannesburg, Gauteng, South Africa
Requirements / Competencies / Attributes.Bachelor’s degree in information technology, Computer Science, and / or related field (or equivalent experience).
IT support or a networking infrastructure rol...Show more
Last updated: 28 days ago • Promoted
Global Compensation Technology & Enablement Lead
NTT DATA, Inc. • Johannesburg, Gauteng, South Africa
Global Compensation Technology & Enablement Lead.Global Compensation Technology & Enablement Lead.Global Compensation Technology & Enablement Lead.
Be among the first 25 applicants.Global Compensati...Show more
Last updated: 30+ days ago • Promoted
Technical Team Leader
FirstRand Namibia Limited • Johannesburg, Gauteng, South Africa
Technical Team Leader page is loaded## Technical Team Leaderlocations : Johannesburgtime type : Full timeposted on : Posted Todaytime left to apply : End Date : December 4, 2025 (12 days left to...Show more
Last updated: 30+ days ago • Promoted
Technical Team Leader
Wesbank • Johannesburg, Gauteng, South Africa
Technical Team Leader page is loaded## Technical Team Leaderlocations : Johannesburgtime type : Full timeposted on : Posted Todaytime left to apply : End Date : December 4, 2025 (12 days left to...Show more
Last updated: 30+ days ago • Promoted
SAP Technical Lead
PwC Careers Africa • Gauteng, South Africa
Be among the first 25 applicants.Direct message the job poster from PwC Careers Africa.Strategic Talent Acquisition Partner | Expert in Solving Complex Hiring Challenges for Mining, Engineering, IT...Show more
Last updated: 30+ days ago • Promoted
Technical Lead
NedBank • Johannesburg, Gauteng, South Africa
TA Specialist : Refilwe Falatsi.Closing Date : 28 November 2025.Location : 135 Rivonia Campus, Sandton.Cluster : Personal and Private Banking | Nedbank Insurance | BITE.
Please Note : Preference will be ...Show more
Last updated: 5 days ago • Promoted
Full-Stack Tech Lead (Contract, Remote)
INFUSE • City of Johannesburg Metropolitan Municipality, Gauteng, South Africa
Remote
Last updated: 15 days ago • Promoted
Principal Tailings Consultant, Technical Leader
Tumaini • Gauteng, South Africa
An established industry player seeks a highly passionate Consultant Principal : Tailings to lead research and development efforts.
This role involves directing initiatives that enhance the company's ...Show more
Last updated: 2 days ago • Promoted
Development Technical Lead
Telesure Investment Holdings (TIH) • Johannesburg, Gauteng, South Africa
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
Responsible for high quality software, governance...Show more
Last updated: 30+ days ago • Promoted
Lead Technology
Absa Bank Limited • Gauteng, South Africa
Empowering Africa's tomorrow, together.With over years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportu...Show more
Last updated: 17 days ago • Promoted
Web3 Technical Team Lead
Boardroom Appointments • Johannesburg, South Africa
Web3 Technical Team Lead - 12 Month Contract (Remote work).Ensure seamless communication and technical alignment between frontend, backend, QA, and smart contract teams.
Own the integration architec...Show more
Last updated: 30+ days ago • Promoted
Technical Team Leader
FNB Namibia • Johannesburg, Gauteng, South Africa
Technical Team Leader page is loaded## Technical Team Leaderlocations : Johannesburgtime type : Full timeposted on : Posted Todaytime left to apply : End Date : December 4, 2025 (12 days left to...Show more
Last updated: 30+ days ago • Promoted
Technical Team Leader
Rmbwestport • Johannesburg, Gauteng, South Africa
Technical Team Leader page is loaded## Technical Team Leaderlocations : Johannesburgtime type : Full timeposted on : Posted Todaytime left to apply : End Date : December 4, 2025 (12 days left to...Show more
Last updated: 30+ days ago • Promoted