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Relief Quality Manager

Relief Quality Manager

SGSSandton, GP, ZA
30+ days ago
Job description

Job Description

PRIMARY RESPONSIBILITIES

Implement and maintain the quality system at all the SGS Natural Resources Laboratories (Geochem and Affiliates) to ensure total compliance to ISO17025 : 2005, SGS SA high level procedures and SGS Global requirements.

SPECIFIC RESPONSIBILITIES

  • Operate to the highest standard of ethics as directed by the SGS integrity policy.
  • Participate in strategic planning relating to the quality function in all sections within the facility.
  • Fulfill the role of Quality Manager as per ISO17025.
  • Maintain documentation and standard operating procedures required to comply with laboratory ISO accreditation.
  • Facilitate and monitor method validation process under the testing scope.
  • Review quality control data for trends and biases. Raise IR’s for non-conforming data.
  • Determine control limits for standard reference materials and update Lims system.
  • Facilitate external audits, follow up and resolve external audit action items.
  • Reviews PT results and raise IR’s for non-conforming data.
  • Evaluate, review and monitoring re-assays within the facility.
  • Coordinate the database for re-assays billing.
  • Manage document control for the laboratory.
  • Ensure Management of Change is followed for any quality system changes.
  • Coordinate and administer the quality improvement systems.
  • Assist with the evaluation and root cause analysis for proficiency testing data.
  • Investigate customer complaints, and improvement requests with assistance from Section Managers.
  • Provide planned quality related training and awareness as required.
  • Facilitate and plan all management reviews.
  • Comply with health, safety and environmental acts, regulations and requirements.
  • Work with a safety conscious attitude and demonstrates good and safe work habits.
  • Actively participate in the Laboratory continuous improvement program (WCS).
  • Apply Check status process and use the Stop Work Authority whenever the control of risks is not clearly established and understood.
  • Adhere to all quality and safety requirements of the SGS management system.
  • Perform any other reasonable tasks as assigned by direct line manager.
  • Responsible for training on new methods and / or procedures.
  • Responsible for all deadline relating to the quality system. (IR’s, Audit NC’s and Customer Complaints)
  • Required to travel

COMPLIANCE & AUTHORITY

  • Contribute with scientific and technical leadership and planning to ensure the quality assurance program is effective and efficient.
  • Ensure that the quality requirements are not subordinated to any prejudicial interest.
  • Responsible for all SANAS matters relating to the accreditation / compliance of the organization (as per responsibilities for Nominated Representative SANAS document R-03).
  • Ensure that the laboratory accreditation under ISO 17025 is not jeopardized.
  • Identify non-conformances with respect to the quality system and address these non-conformances in timely and unbiased approach to achieve customer satisfaction.
  • Provide guidance and direction to laboratory personnel with respect to quality control and proper documentation in implementing methodologies and data reporting.
  • Plan, schedule and perform quality assessments (could be in the form of audits) this provide certainty towards the quality control activities. This also demonstrate that the data produced is at a defined level of precision and accuracy and in accordance with the end users’ requirements.
  • Cease the use of any equipment that may be deemed to constitute a safety hazard or enter hazardous environments without the necessary knowledge and protection and report the situation to higher authority to act and assist with the necessary action.
  • Cease to carry on with work that may affect the quality (integrity) of services and report the situation to higher authority to take action and assist with the necessary action.
  • Ensure appropriate disciplinary procedures against any instances of non-conformance of any individual / section to the relevant quality protocols and management system.
  • Any person has the right to refuse to perform work that may damage the environment in an imminent and serious way and to report such a situation.
  • Initiate a formal improvement request when a deviation of the system occurs, improvements are identified or when nonconformity is identified.

    • Qualifications

    Education

  • BSc, BTech or National Diploma in Analytical Chemistry or Science and / or proven years of laboratory, knowledge, skills and experience sufficient to be recognized as a qualification through – Recognition of Prior Learning
  • ISO or College Quality Assurance Program Diploma
  • Grade 12 / Matric or N3 with Mathematics and Science as subjects

    • Experience

  • 8 Years work experience in a testing environment
  • 5 Years management system experience (ISO 9000, 17025 or other)
  • Advance Microsoft software experience
  • Document and report writing experience.
  • Statistical Quality Control knowledge

    • REQUIRED SKILLS

  • Self-motivator
  • Excellent problem-solving skills
  • Outstanding Attention to detail
  • Excellent interpersonal skills and the ability to work with a variety of personalities.
  • Good verbal and communication skills
  • Ability to consistently meet deadlines.
  • Ability to work both independently and as part of a team.
  • Superb organizational skills and concern for order
  • Effective planning skills
  • Ability to multi-task and handle several issues simultaneously.
  • Ability to maintain a positive and professional attitude when dealing with escalated issues.
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    Quality Manager • Sandton, GP, ZA