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Entry-Level IT Support Technician

Entry-Level IT Support Technician

Profession HubCenturion, South Africa
30+ days ago
Job description

We seek a motivated and enthusiastic school leaver to join our IT team as an Entry-Level IT Support Technician. This role is ideal for someone passionate about technology and eager to develop their skills in a hands-on environment. You will provide first-line support, troubleshoot basic IT issues, and assist in maintaining our IT systems.

They offer the following services to their clients :

  • Managed IT Services
  • Cloud and Storage
  • Microsoft Serves
  • Networking and Communication
  • Security

Key Responsibilities

  • Technical Support :
  • Respond to helpdesk tickets, emails, or calls and resolve basic IT issues.

  • Assist users with hardware, software, and connectivity problems.
  • Hardware Setup and Maintenance :
  • Set up and configure laptops, desktops, and peripherals (printers, monitors, etc.).

  • Perform routine maintenance tasks and ensure equipment is in good working condition.
  • Software Support :
  • Install and update software applications under supervision.

  • Assist in resolving software compatibility or functionality issues.
  • Network Assistance :
  • Support basic network troubleshooting, including Wi-Fi connectivity and cable management.

  • Report and escalate complex issues to senior IT staff as required.
  • Documentation :
  • Maintain accurate records of issues and resolutions in the helpdesk system.

  • Update technical guides and user instructions when necessary.
  • Qualifications and Skills

    Essential :

  • A genuine interest in IT and technology.
  • Bilingual (Afrikaans and English)
  • Basic understanding of computer hardware and software.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and customer service skills.
  • Willingness to learn and adapt to new challenges.
  • Matric with IT or RTT / CAT as a subject.
  • Desirable :

  • Familiarity with Windows operating systems and Microsoft Office Suite.
  • Basic knowledge of networking concepts (e.g., IP addresses, routers).
  • Any prior experience with IT support or related coursework (not essential).
  • What We Offer

  • Comprehensive on-the-job training and mentorship.
  • Opportunities for professional development and certifications.
  • A supportive and collaborative team environment.
  • Career progression opportunities within the company
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    It Technician • Centurion, South Africa